Siebel Order Management Guide Addendum for Communications > Workflows for Customer Asset-Based Ordering > Workflow That Rejects an Order >

eSales - Reject Order Process Workflow

This workflow processes an order that a power user (Purchasing Manager or Delegated Administrator) rejects. Figure 185 shows this workflow.

The user initiates this workflow by clicking the Reject button in the Order Approval view.

Figure 185. eSales - Reject Order Process Workflow

Workflow Description. This workflow performs the following actions:

1. Checks the type of user who rejects the order. If the user is not a power user (not a Purchasing Manager or Delegated Administrator), then displays a message and terminates.
2. If the user is a power user, then displays the Add Comments view.

   The user enters comments explaining the reason for order rejection or cancels the process.

3. If the user cancels the process, then sets the order status to Rejected.
4. Sends an email message to the contact for the order to inform the contact of the rejection.
5. If the user continues the process, then returns the user to the Order Approval view.