Siebel Order Management Guide Addendum for Communications > Workflows for Customer Asset-Based Ordering > Workflows That Modify Products and Installed Assets >

CUT eSales - Modify Products and Services Process Workflow

This workflow calls the SIS OM Edit Complex Asset Workflow to generate a quote line item to change the selected asset and displays the Quote Detail view. Figure 186 shows this workflow.

The user initiates this workflow by clicking on the Modify button on the Installed Assets or Billing Items view in the Oracle's Siebel eSales application.

Figure 186. CUT eSales - Modify Products and Services Process Workflow

Workflow Description. This workflow performs the following actions:

1. Prepare Shopping Cart. This step prepares the shopping cart so that users can add to the shopping cart the line items that specify the changes to the installed assets. For more details, see CUT eSales - Prepare Shopping Cart Process - Interactive Workflow.
2. New Shopping Cart? This step determines whether the shopping car is new.
3. Asset Currency Null? If the shopping cart is new, then this step checks the currency code for the asset.
4. Set Asset Currency. If no currency is specified, then this step sets the currency to the default.
5. Modify Asset Sub-process. This step calls the Modify Asset subprocess to modify the asset that is selected in the Installed Assets or Billing Items view.
6. View Cart. When the asset is modified, this step displays the line items that specify the changes in the Shopping Cart view. This step calls the ViewCart method.