Siebel Order Management Guide Addendum for Communications > Employee Asset-Based Ordering > Defining Component-Level Commitments >

Disconnecting Component Commitments

A user can disconnect promotion components and accept or reject any prorated penalty.

To disconnect component commitments

1. Navigate to the Accounts tab, then Accounts List view.
2. Select the relevant account.
3. Find the account for which you want to disconnect a promotion component, and click the link in the Name field.

   The Account Summary view appears.

4. In the Installed Assets list, select the component to disconnect and click Disconnect.

   The disconnect process checks the following conditions:

   • Checks whether the component is associated with a promotion.
   • If the component is associated with a promotion, then checks whether the promotion and the asset generate a promotion violation. A promotion violation can be caused by commitment and cardinality.

     If a violation is generated, then a message notifies the user of any penalty and asks whether the user wants to accept or reject the penalty. If the user clicks Reject, then the disconnection is canceled. If the user clicks Accept, then the penalty charges are applied. For more information on configuring penalty charges, see Configuring the Workflow for Promotion Penalties.

     NOTE:  By default, when promotion components are disconnected, your Siebel application detects any commitment violations. This behavior can be disabled by setting the Enable Component Commitment Check process property to any value other than Y in the ISS Promotion Disconnect Integration SubProcess workflow.