Siebel Order Management Guide Addendum for Communications > Employee Asset-Based Ordering > Defining Component-Level Commitments >

Scenario for Deleting a Promotion Containing a Committed Component

This scenario gives one example of how promotion component commitment check might be used. You might use this feature differently, depending on your business model.

A product administrator defines a promotion called Triple Play - Gold, with Broadband, VoIP Phone, and IPTV as component products. Broadband has a commitment period of twelve months, whereas VoIP Phone has a commitment period of six months.

To enforce the commitment, the administrator selects the following check boxes:

• Track as Agreement in the promotion header
• Commitment field for each component in the Components list
• Apply Component Charge field for each component in the Components list

A subscriber to the Triple Play - Gold promotion is not satisfied with the usage charges and phones the call center to request to be disconnected from VoIP Phone. The call is routed to the customer service representative (CSR), who sees the account information in a pop-up window. The CSR selects VoIP Phone and clicks Disconnect.

The disconnect process verifies that the component is associated with a promotion, and that the promotion and the asset each trigger a promotion violation (Commitment flag is set to Yes). The disconnect process also verifies that penalty charges are applied for both the promotion disconnection and the component disconnection (Apply Component Charge flag is set to Yes). Disconnecting the component triggers an alert to the CSR, warning of the penalty for early disconnection. If the customer accepts the penalty, then the promotion and the component are disconnected.