Siebel Order Management Guide Addendum for Communications > Telco Subscription Management in Open UI > Tasks Using the Action Launchpad >

Adding and Removing Barring Services

A barring service is a service that restricts a phone's usage. For example, commonly used barring services are:

• Roaming Bar. To avoid additional charges when you travel outside your wireless service network, you can add the roaming bar option, which prevents you from using the phone when it is in roaming mode.
• Stolen Bar. If you lose your phone, or if your phone is stolen, then you can call the wireless service provider to add the stolen bar option, which prevents unauthorized use of your phone and stops any charges being added to your account.

When you add or remove barring services, the Siebel application displays all the barring services that are available based on the definition of this mobile phone as a customizable product.

Barring services are products with a special product type of Bar Type, Roaming Bar, Stolen Bar or Admin Bar.

Scenario for Adding Barring Services

A communications service provider offers wireless services to both residential and business customers. A business-to-business sales representative gets a request from a customer with a wireless contract for 300 employees to block roaming charges for five of their employees.

The sales representative:

• Launches the Siebel application.
• Queries for the customer.
• Selects the five employees whose roaming changes needs to be blocked.
• Applies the relevant barring options.
• Submits the request.

The Siebel application displays an order number, which the sales representative can use for tracking purposes. The generated order has line items for barring products with action codes of Add and Delete, based on the bars that were selected or removed.

Procedure for Adding or Removing Barring Services

Use the following procedure to add or remove barring services.

To add and remove barring services

1. From the Action Launchpad menu of the Customer Dashboard, select Add/Remove Bar.

   The Select Service form appears, listing all of the phone lines for the account and the services available for each phone line, including its SIM card and bars.

2. Optionally, click the triangle icons to expose or hide details for phone lines.
3. Click the check box of all the phone lines that you want to add or remove bars for.
4. Click Select.

   All the phone lines whose check boxes were selected appear in the Selected Services pane.

5. To add or remove the same bars for a number of phone lines:
   1. Click the check box in the Selected Services Pane and enter a due date for all the phone lines you want.
   2. Click the Add/Remove Bar button that is near the top of the form.

      In either case, the Assign Bar dialog box appears, listing all the possible bars that can be added or removed.

   3. Select Add or Remove to the right of the bars that you want to add or remove.
   4. Click Update.
6. Click Submit to validate compatible rule violations for all these changes.
7. If there is an error message, then correct the errors.

   You might see the following error messages:

   • If a telephone number is missing, then there is a message telling the user to select the service.
   • If a new SIM card number is missing, then there is a message telling the user to enter a new SIM number.
   • If a telephone number has a Stolen bar or Admin bar, then there is a message telling the user to remove the bar to continue.

     If there is not an error, then the Siebel business application generates the order needed to make these changes, and displays a message with the order number.