Siebel Order Management Guide Addendum for Communications > Telco Subscription Management in Open UI > Tasks Using the Action Launchpad >

Changing SIM Cards

Subscriber Identity Module (SIM) cards are used to identify and authorize subscribers on mobile devices, such as cell phones or tablet computers. The SIM Number is a unique serial number used to identify each SIM card.

Businesses generally have many SIM cards on hand, and the Change SIM view allows a subscriber to associate the SIM card with the mobile device. The business swaps the physical SIM card, and you use Telco Subscription Management in Open UI to associate this device with the serial number of the SIM card.

Businesses might want to swap SIM cards for the following reasons:

• An employee's phone is lost or stolen.
• An employee has upgraded service, and the SIM card is no longer working.
• An employee has gotten a new phone that needs a different size SIM.
• An employee's SIM does not work for some other reason.

A user cannot change SIM cards on a service that has a stolen bar or an admin bar enabled. If one of these bars is enabled, then you must remove it before you can change the SIM card. For more information about bars, see Adding and Removing Barring Services.

This validation, and similar rules, can be configured by modifying the underlying workflows. For more information, see Workflow Reference for Telco Subscription Management in Open UI.

There are two methods of changing SIM Cards:

• Changing Multiple SIM Cards
• Changing One SIM Card

Changing Multiple SIM Cards

The following procedure allows you to change multiple SIM cards.

To change Multiple SIM cards

1. From the Action Launchpad menu of the Customer Dashboard, select Change SIM.
2. In the Select Services pane, find a number whose SIM you want to change, and click the triangle icon next to it to display more information about it.
3. In the Select Services pane, select multiple services.
4. Click Select to add these selected services to the Enter New SIM# pane on the right.

   When you click Select, the application checks for bars and, if necessary, it might display one of the messages shown in the following table.

   Error or Warning Message	Action
   Unable to complete SIM Swap. There is a stolen or admin bar for the selected service.	Remove the stolen or admin bar. The selected service is not added until the error is corrected.
   Warning! There is a roaming bar for the selected service. Note that the roaming bar will be migrated to the new SIM#.	No action is required. This warning message informs you that the roaming bar is included. The selected service is added.

   Selected services with no errors are added to Enter New SIM# pane to the right.

5. In the Enter New SIM# pane, enter the necessary information about the new SIM cards that you want to associate with these phone numbers. Some fields are described in the following table.

   Field	Comments
   MSISDN	This read-only field displays the phone number.
   New SIM #	Enter the identification number of the new SIM card associated with this phone.
   New SIM Type	Select the type of the new SIM card.
   Due Date	Select the date when the change becomes effective.

6. Click Submit.

Changing One SIM Card

If you are changing only one SIM card, then you can use this simplified method.

To change one SIM card

1. From the Action Launchpad menu of the Customer Dashboard, hover over the caption Change SIM.
2. In the box that appears when you hover, use the drop-down list to select the telephone number.

   This drop-down list can display a large number of telephone numbers sorted in ascending order, because some customer accounts can have one thousand phone numbers or more.

3. If necessary, search for the telephone number you want by entering its last few numbers.
4. In the text box for the telephone number you want, enter the new SIM number for this telephone number.
5. Click Submit.
6. Click x to close the Change SIM pane.