Siebel Order Management Guide Addendum for Communications > Workflows for Promotion Groups > Workflows That Process Agreements >

Configurator Product Info Lookup Workflow

This workflow queries non-versioned product information, which is used for internal instance loading. A document in the context of order management can be a quote, order, asset, or agreement. Internally the documents are converted into property sets that can be updated, added, removed, or merged. The workflow takes agreement documents into one path from the other three document types into another path. This is because some fields that exist in quotes, orders, and assets do not exist in agreements. This workflow is called from the Cfg Product Info signal, which is generated internally when a customizable product is added.

Figure 157 illustrates this workflow.

Figure 157. Configurator Product Info Lookup workflow

Workflow Description. This workflow performs the following actions:

1. Agreement? According to the document type, this step checks whether the document being processed is an agreement.
2. Get Product Info. If this document is not an agreement, then this step queries on the Cfg Product Info Query business component to look up all product information values in the S_PROD_INT table, which stores product information.
3. Get Product Info - Agreement. If this document is an agreement, then this step queries on the Cfg Product Info Query business component to look up all product information values except Service Length and Service Length UoM in the S_PROD_INT table, which stores product information. Values for Service Length and Service Length UoM do not exist in agreements.

Table 126 describes the steps in this workflow that call a business service method.