Managing Sales, Service, Marketing and Partner Commerce

Several chapters of this book describe possible scenarios that illustrate ways the brand owner and partner company might use Siebel PRM, including:

• Chapter 9, "Managing Sales with Siebel PRM,"

• Chapter 10, "Managing Service Requests with Siebel PRM,"

• Chapter 11, "Managing Marketing Campaigns with Siebel PRM," and

• Chapter 12, "Managing Partner Commerce."

The scenarios are meant to illustrate many possible uses of Siebel PRM.

Most of these scenarios do not apply to the Group Portal:

• Sales. The chapter of sales scenarios does not apply to the Group Portal.

• Service. In the typical scenario for service requests:

  • The employer group administrator logs a service request using the Service view of the Group Policies screen of the Group Portal.

  • The carrier views these service requests and responds to them using the Service screen of the Partner Manager.

  • The employer group administrator views the response using the Service view of the Group Policies screen of the Group Portal.

• Marketing. The scenarios for collaborative marketing and for marketing to your partners might apply to the Group Portal.

• Partner Commerce. The chapter of scenarios for partner commerce does not apply to the Group Portal.