28 Siebel Public Sector Provider Portal

This chapter describes the features used to manage public sector service providers that are different from the features of Siebel Partner Relationship Management (PRM). It includes the following topics:

• "About Managing Public Sector Service Providers"

• "Differences Between Siebel Public Sector and Siebel PRM"

• "Scenario for Using Siebel Public Sector to Work with Service Providers"

• "Tasks for Setting Up Siebel Public Sector to Work with Service Providers"

• "Process of Setting Up New Service Providers"

• "Process of Referring Benefits Cases to Service Providers"

• "Agency Tasks"

• "Service Provider Tasks"

• "Workflow Reference for Siebel Public Sector Provider Portal"

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