Differences of Siebel Cross-Industry PRM from Siebel PRM

This document covers only features of Siebel Cross-Industry PRM that are different from the features of Siebel PRM. It is meant to be used as a supplement to the documentation for Siebel PRM in this book.

The most important differences are:

• Account Hierarchy. The account hierarchy allows you to create multiple billing accounts and service accounts for a single customer. This feature gives greater flexibility in providing service and sending invoices and statements to multiple account sites.

• Multiple Accounts and Contacts with One Address. In Siebel PRM, the user must enter a new address for each new account and contact (even if it is the same as an existing account or contact address). In Siebel PRM for SIA, the user can choose an existing address for a new account or contact; there is one pool of unique addresses, and the user can choose one of these for a new account or contact.

For information about accounts and subaccounts and about associating accounts with contacts, see Siebel Life Sciences Guide.

For information about configuring, administering, and using Siebel PRM, see the documentation for Siebel PRM in this book.

Several chapters of this book describe possible scenarios that illustrate ways the brand owner and partner company might use Siebel PRM, including Chapter 9, "Managing Sales with Siebel PRM," Chapter 10, "Managing Service Requests with Siebel PRM," Chapter 11, "Managing Marketing Campaigns with Siebel PRM," and Managing Partner Commerce. The scenarios are meant to illustrate many possible uses of Siebel PRM. Many of these scenarios might not apply in your industry.