Index

A B C D E F G H I K L M N O P R S T U V W

Numerics

4GT RAM tuning, 13.1.2

A

action interval, setting for Workflow Action Agent, 7.3.5

action interval, setting for Workflow Monitor Agent, 7.3.5

activity records

session communications and performance, 6.5.8

Siebel Email Response and performance, 6.9.3

agents, concurrent communications users, 6.3

AIX

tuning IBM HTTP Server, 13.6

tuning kernel settings, 13.6.3

tuning Siebel Server, 13.6.2

All Mode user property, setting for performance, 9.2.6

AOM

See Siebel Application Object Manager

applets

applet toggles, and performance, 12.6.2

as memory consumer, 3.5.4

grid layout, and performance, 12.6

application configuration, network capacity, 5.3.1

architecture

general flow, steps, 2.3

generic, graphic, 2.2

Siebel ARM, high-level representation, 14.1

Siebel ARM, monitoring points, 14.1

tuning architecture and infrastructure, 2.2.1

user request flow, processing flow, 2.3

architecture planning

database layout for Siebel EIM, 10.2.2

database sizing guidelines for Siebel EIM, 10.2.1

requirements for Siebel EIM, 10.2

archive logging, disabling for Siebel EIM, 10.7.2.3

asynchronous Workflow mode, pros and cons, 7.4.4.2

B

base tables

loading data directly for Siebel EIM, 10.1

batches

controlling size for Siebel EIM, 10.6.9

best practices

business objects layer, 12.5

CommSessionMgr component, tuning, 6.5.2

communications configurations, improving performance, 6.5.4

conserving Siebel Application Object Manager server resources, 6.5.3

customer configurations, 12.1

data objects layer, 12.4

session communications tuning, 6.5

Siebel Application Object Manager component, tuning, 6.5.1

Siebel ARM files, converting, 14.4

Siebel Configurator tuning, 8.4

Siebel EAI tuning, 9.2

Siebel Email Response tuning, 6.9

Siebel Web Client tuning, 5.3

user interface objects layer, 12.6

bind variables, and potential problems, 12.2.5

browser caching

behavior, 5.3.7

managing, 5.3.6

view layout caching, 5.3.8

business components

Cache Data property, and performance, 12.5

Cache Data Property, and performance, 12.5

monitoring conditions, 7.4.2

business objects layer, best practices

Cache Data property, and performance, 12.5

Cache Data Property, and performance, 12.5

calculated fields guidelines, 12.5.3

Check No Match property, and performance, 12.5.6

Primary ID fields, and performance, 12.5.5

properties, using to improve picklist performance, 12.5.4

setting Force Active property to FALSE, 12.5.2

business objects, caching by EAI Siebel Adapter, 9.2.3.6

business services, invoking through Workflow Process Manager, 7.5.1

C

Cache Data property, and performance, 12.5

Cache Data Property, and performance, 12.5

caching

caching persistent view layout, 5.3.8.3

disabling view layout caching, 5.3.8.5

managing browser cache, 5.3.6

memory preloading cached views, 5.3.8.4

retrieving current view layout, 5.3.8.6

setting view layout cache size, 5.3.8.2

Siebel Configurator default behavior, 8.5.1

Siebel Configurator, types supported, 8.5

SQL cursor cache, 3.5.2

SQL data caches, 3.5.2

through Workflow Process Manager, 7.5.1

tuning Siebel Application Object Manager caches, 3.5.2

view layout caching, 5.3.8

view layout caching in memory, 5.3.8.1

views, caching, 5.3.8.7

WebSphere MQ Transport, improving outbound performance, 9.2.1.2

calculated fields, guidelines, 12.5.3

Call Center, parameter example settings, 3.5.1.5.1

call references

call graph generation analysis tags, 15.3.8

call graph generation data, about, 15.3.8

call graph generation, running, 15.3.3

ChannelCleanupTimer parameter, 6.5.6

Check No Match property, and performance, 12.5.6

child business component, monitoring conditions, 7.4.2

client, providing hardware resources, 5.3.3

columns

reusing standard columns, 12.4.3

reusing standard columns example, 12.4.3.1

CommConfigCache parameter (Siebel Application Object Manager), 6.5.3

CommConfigManager parameter (Siebel Application Object Manager), 6.5.3

CommConfigMgr

server component, 6.2.2, 6.5.3

CommInboundProcessor

server component, 6.2.2, 6.6.1

CommInboundRcvr

configuring threads, 6.9.1

server component, 6.2.2, 6.6.1

CommLogDebug parameter (Siebel Application Object Manager), 6.5.5.1

CommLogFile parameter (Siebel Application Object Manager), 6.5.5.1

CommMaxLogKB parameter (Siebel Application Object Manager), 6.5.5.1

CommMaxMsgQ parameter (Siebel Application Object Manager), 6.5.6

CommOutboundMgr

server component, 6.2.2, 6.6.1

CommReleaseLogHandle parameter (Siebel Application Object Manager), 6.5.5.1

CommReqTimeout parameter (Siebel Application Object Manager), 6.5.6

CommSessionMgr

component tuning, best practices, 6.5.2

logging parameters, 6.5.5.2

running on Siebel Application Object Manager computer, 6.4

server component, 6.2.1

communications

See Siebel Communications Server

communications configuration

performance, 6.5.4

session communications, configuring logging, 6.5.5

Communications Configuration Manager

server component, 6.2.2

Communications Inbound Processor

server component, 6.2.2, 6.6.1

Communications Inbound Receiver

server component, 6.2.2, 6.6.1

Communications Outbound Manager

server component, 6.2.2, 6.6.1

Communications Server

See Siebel Communications Server

Communications Session Manager

server component, 6.2.1

components, 11.1

concurrent communications users, and performance, 6.3

concurrent users, defined, 2.4

configuration parameters for Siebel EIM, Microsoft SQL Server, 10.7.1.5

configuration, Siebel Web Client guidelines, 5.3.5

Configurator

See Siebel Configurator

Configurator cache

refreshing cache with product changes, 8.6.2

refreshing cache with product class changes, 8.6.4

updating cache with attribute definition changes, 8.6.5

updating cache with product class changes, 8.6.3

Configurator memory caching

determining caching parameters rough size, 8.5.4

connection pooling

assigning, 3.6.3.3

assigning specialized database connection pooling, 3.6.4.1.2

configuring SISNAPI connection pooling, 4.1

configuring specialized database connection pooling, 3.6.4.1

for SQL statements, 3.6.3.3

multiplexing, 3.6.3

shared connection pooling, configuration example, 3.6.3.2

specialized connection pooling scenario, 3.6.4.2

specialized database connection pooling, 3.6.4

specialized database connection pooling example, 3.6.4.1.1

specialized database connections, 3.6.1.2

converting

ARM files, best practices, 14.4

Siebel ARM files, 15.3

CPU

hardware resource defined, 3.3.4

tuning guidelines for Siebel Application Object Manager components, 3.5.1

CSV conversion

data, about, 15.3.10

running, 15.3.5

customer configurations, best practices

accessible views, limiting, 12.1

analyzing SQL for performance, 12.2

business components in a view, 12.1, 12.1

business components or applets fields, limiting, 12.1

cache business services, 12.1

Cascade Delete, configuring, 12.1

extension tables, limiting, 12.1

inner joins, using, 12.1

joins, limiting, 12.1

Link Specification property in fields, limiting, 12.1

number of records returned, limiting, 12.1

number of required fields, limiting, 12.1

primary ID, limiting, 12.1

providing tuned PDQs, 12.1

reducing scrolling, 12.1

removing unneeded buttons, 12.1

screen tabs, limiting, 12.1

Siebel scripting performance guidelines, 12.3.2

Siebel scripting, declarative alternatives, 12.3.1

specifying SQL spooling in Siebel Developer Web Client, 12.2.3

SQL queries against the database, 12.2.7

SQL query plan example, 12.2.6

SQL query plans, using to troubleshoot, 12.2.5

SQL trace files, using to troubleshoot, 12.2.4

customer data, volume and performance, 6.3

D

data management recommendations, 10.8

data objects layer, best practices

database indexes, sorting and searching, 12.4.2

multilingual LOVs query and cache performance, 12.4

reusing standard columns, 12.4.3

reusing standard columns example, 12.4.3.1

data, customer data volume and performance, 6.3

database authentication, and database connections, 3.6.3.3

database client libraries, as memory consumers, 3.5.4

database connections

assigning shared connections, 3.6.3.3

assigning specialized database connection pooling, 3.6.4.1.2

configuring shared database connection pooling, 3.6.3

configuring SISNAPI connection pooling, 4.1

configuring specialized database connection pooling, 3.6.4.1

nonpooled database connections, 3.6.1.1

pooled database connections, 3.6.1.2

shared connection pooling, configuration example, 3.6.3.2

Siebel Application Object Manager assumptions, 3.6.1

specialized connection pooling scenario, 3.6.4.2

specialized database connection pooling, 3.6.4

specialized database connection pooling example, 3.6.4.1.1

Database Extract

increasing throughput, 11.2.1

database indexes

Search specification property, 12.4.2.2

Sort specification property, 12.4.2.1

sorting and searching, 12.4.2

Database Time, defined, 14.1

databases

layout, 10.2.2

planning guidelines, 10.2.1

DbXtract

See Database Extract

dedicated server

running CommSessionMgr, 6.4

running Siebel Configurator, 8.3.2

Siebel Application Object Manager, configuring for Siebel Configurator deployments, 8.3.2.1

deleting

note, using EIM, 10.1

DSMaxCursorSize parameter (Siebel Application Object Manager), 3.5.3

DSMaxFetchArraySize parameter (Siebel Application Object Manager), 3.5.3

DSPreFetchSize parameter (Siebel Application Object Manager), 3.5.3

E

EAI Object Manager

caution, running two sessions in parallel, 9.2.3.5

disabling logging, 9.2.3

EAI Siebel Adapter, running in parallel, 9.2.3.5

EAI Siebel Adapter performance

analyzing SQL produced by EAI, 9.2.3.4

caching business objects, 9.2.3.6

caution, running two sessions in parallel, 9.2.3.5

disabling logging, 9.2.3

minimizing integration object size, 9.2.3.3

reviewing scripting, 9.2.3

running in parallel, 9.2.3.5

EIM processes

implementing sequence, 10.5

separating by operation, 10.5.3

testing, 10.3.3

EIM tables

about, 10.1

caching tables, 10.7.2.5

controlling records, 10.6.10

creating proper statistics, 10.6.7

disabling archive logging, 10.7.2.3

fixing fragmentation, 10.7.1

fixing Oracle Database tables, 10.7.2

indexes, 10.6.6

purging Microsoft SQL Server tables, 10.7.1.2

purging Oracle Database table, 10.7.2.2

rebuilding an object, 10.7.2.4

setting FREELIST parameter, 10.7.2.4

updating tables, 10.7.2.6

using parallel data load, 10.7.1.3

EIM usage planning

mapping into Siebel applications, 10.3.2

term definition, 10.3

testing EIM processes, 10.3.3

email processing directories, managing, 6.9.2

Email Response

See Siebel Email Response

employee applications, and message bar, 5.3.10

EnableCDA parameter (Siebel Application Object Manager), 3.5.3

EnableSIBusyCursor, 5.3.11

EnableSIBusyCursor parameter, 5.3.11

EnableViewCache parameter, 5.3.8.5

EnableViewCache parameter, disabling view layout caching, 5.3.8.5

Enterprise Application Integration

See Siebel EAI, tuning for performance

eProdCfgObjMgr server component, 3.6.2.1, 8.1

escalation action request table, 7.2.3

escalation request table, 7.2.3

escalation state table, 7.2.3

eService, parameter example settings, 3.5.1.5.2

EXEC, disabling triggers, 10.6.14

exporting data

note, using EIM, 10.1

F

File System Manager

server component, 6.6.1

files

Siebel ARM files, converting, 15.3

first login, and network consideration, 5.3.1

Force Active property

setting to FALSE, 12.5.2

fragmentation

fixing Microsoft SQL Server, 10.7.1

fixing Oracle Database tables, 10.7.2

FREELIST parameter, setting, 10.7.2.4

FSMSrvr

server component, 6.6.1

G

graphical format, viewing log data, 7.2.1

grid layout, and performance, 12.6

H

hardware resources, and performance, 3.3.4

heartbeat messages, using Push Keep Alive communications driver, 6.5.6

high interactivity applications

settings, 5.3.6

view layout caching, 5.3.8

HP Apache Web Server

specifying static file caching, 5.3.7.2

HP-UX

tuning Apache Web Server, 13.7

tuning kernel settings, 13.7.1

tuning scheduler, 13.7.2

tuning SWSE, 13.3

HTTP Inbound Transport, improving performance, 9.2.2

I

IBM AIX. See AIX, 13.6

IBM DB2

loading process, 10.7.5

optimization tips, 10.7.3

performance tuning, 10.7.6

IBM DB2 for z/OS, 10.7.4

IBM HTTP Server

specifying static file caching, 5.3.7.2

tuning for AIX, 13.6

IBM WebSphere MQ Transport, improving performance

outbound messages and caching, 9.2.1.2

queue, testing and options, 9.2.1

running inbound WebSphere MQ messages, 9.2.1.1

setting performance tracing, 9.2.1.3

Id Db Size parameter (Transaction Router and Transaction Processor), 11.2.2.5

IFB file

checking optimization, 10.5.2

optimizing, 10.5.1

using to test performance, 10.6.2

importing

note, using EIM, 10.1

inbound calls processed per hour, 6.3

inbound communications, about, 6.1

inbound email messages processed per hour, 6.7

indexes

caching tables, 10.7.2.5

disabling archive logging, 10.7.2.3

dropping for performance, 10.6.8

on EIM tables, 10.6.6

rebuilding an object, 10.7.2.4

setting FREELIST parameter, 10.7.2.4

updating tables, 10.7.2.6

Infra-Network Time, defined, 14.1

Internet SMTP/POP3 Server communications driver, 6.9.2

K

kernel settings

tuning for AIX, 13.6.3

tuning for HP-UX, 13.7.1

tuning for Oracle Solaris, 13.8.2

L

latency, defined, 2.4

layout caching

See view layout caching

Linux, performance tuning for an Apache Web Server, 13.5

LogDebug parameter (CommSessionMgr), 6.5.5.2

LogFile parameter (CommSessionMgr), 6.5.5.2

logging parameters

CommSessionMgr, 6.5.5.2

Siebel Application Object Manager, 6.5.5.1

logging, configuring for Siebel Email Response, 6.9.4

logical database layout, 10.2.2

logs

Workflow Agent trace files, using, 7.2

M

mapping guidelines, 10.3.2

Maximize data throughput for network applications, 13.1.1

MaxLogKB parameter (CommSessionMgr), 6.5.5.2

MaxMTServers parameter

calculation formula, 3.5.1.4

configuring, 3.5.1.1

configuring guidelines, 3.5.1.3

example settings, 3.5.1.5

formula variables, 3.5.1.4

settings, effects, 3.5.1.2

MaxTasks parameter

calculation formula, 3.5.1.4

configuring, 3.5.1.1

configuring guidelines, 3.5.1.3

example settings, 3.5.1.5

for CommSessionMgr component, 6.5.2

formula variables, 3.5.1.4

settings, effects, 3.5.1.2

memory

Configurator memory caching, parameters for configuring, 8.5.3

determining Configurator Cache memory rough size, 8.5.4

guidelines for tuning Siebel Application Object Manager components, 3.5.1

hardware resources defined, 3.3.4

preloading cached views, 5.3.8.4

running workflows in Workflow Process Manager, 7.4.4.2

running workflows locally, 7.4.4

Siebel Application Object Manager memory consumers, 3.5.4

using view layout caching, 5.3.8.1

MemProtection parameter (Siebel Application Object Manager), 3.5.3

merging data

note, using EIM, 10.1

message bar, managing performance, 5.3.10

Microsoft

IIS, specifying static file caching, 5.3.7.1

Internet Explorer, recommended settings, 5.3.6

Microsoft SQL Server

configuration parameters, 10.7.1.5

fixing table fragmentation, 10.7.1

purging tables, 10.7.1.2

using parallel data load, 10.7.1.3

using TempDB, 10.7.1.4

MinMTServers parameter

calculation formula, 3.5.1.4

configuring, 3.5.1.1

configuring guidelines, 3.5.1.3

example settings, 3.5.1.5

formula variables, 3.5.1.4

settings, effects, 3.5.1.2

MinTrxDbConns parameter, setting, 3.6.4.1

MLOV query and cache performance, 12.4

Mobile Web Client

sizing for caching parameters, 8.5.4

tuning in a Siebel Remote deployment, 11.3

MT server

See multithreaded process

multilingual LOVs query and cache performance, 12.4

multithreaded process

defined, 2.4

and threads, 3.2

multithreaded server

See multithreaded process

N

navigation and memory, 3.5.4

network capacity

application configuration, 5.3.1

first login, 5.3.1

view layout caching, 5.3.1

nonpooled database connections, 3.6.1.1

NUM_IFTABLE_LOAD_CUTOFF

extended parameter, 10.6.12

O

Object Manager, tuning instances for Oracle Solaris, 13.8.3

object, rebuilding, 10.7.2.4

optimizing

EIM implement sequence, 10.5

general guidelines, 10.4

IBM DB2, 10.7.3

Microsoft SQL Server, 10.7.1

Oracle Database, 10.7.2

Oracle Database

avoiding excessive table fragmentation, 10.7.2

disabling archive logging, 10.7.2.3

Oracle optimizer mode, 10.7.2

purging tables, 10.7.2.2

rebuilding an object, 10.7.2.4

setting FREELIST parameter, 10.7.2.4

updating tables, 10.7.2.6

Oracle HTTP Server

specifying static file caching, 5.3.7.2

outbound calls processed per hour, 6.3

outbound communications, about, 6.1

P

parallel data load, using for tables, 10.7.1.3

Parallel Database Extract

increasing throughput, 11.2.1

parallel, running tasks, 10.6.15

parameters

Siebel ARM, 14.2

Siebel Server Siebel ARM parameters, 14.2

parent business component, monitoring conditions, 7.4.2

performance

about and example, 2.1

about IBM DB2 for z/OS, 10.7.4

architecture planning requirements, 10.2

batches, controlling size, 10.6.9

caching tables, 10.7.2.5

communications configurations, improving, 6.5.4

controlling records in tables, 10.6.10

creating proper statistics, 10.6.7

data management recommendations, 10.8

database layout, 10.2.2

database sizing guidelines, 10.2.1

disabling archive logging, 10.7.2.3

disabling triggers, 10.6.14

dropping indexes, 10.6.8

EIM implementing sequence, 10.5

EIM tables indexes, 10.6.6

EIM usage planning, 10.3

IBM DB2 optimization, 10.7.3

IBM DB2, loading process, 10.7.5

IBM DB2, performance tuning, 10.7.6

Microsoft SQL Server, 10.7.1

Microsoft SQL Server configuration parameters, 10.7.1.5

monitoring the Siebel Server, 10.10

NUM_IFTABLE_LOAD_CUTOFF, 10.6.12

optimizing guidelines, 10.4

optimizing SQL, 10.6.1

Oracle Database, 10.7.2

purging Microsoft SQL Server tables, 10.7.1.2

purging Oracle Database tables, 10.7.2.2

rebuilding an object, 10.7.2.4

recommended run parameters, 10.9

running tasks in parallel, 10.6.15

screen pop performance, improving, 6.5.7

session communications, 6.3

session communications, best practices, 6.5

setting FREELIST parameter, 10.7.2.4

Siebel Application Object Manager, context, 2.2

Siebel Communications Server, about tuning, 2.2.1

Siebel Configurator, about tuning, 2.2.1

Siebel EAI, about tuning, 2.2.1

Siebel Tools, about tuning, 2.2.1

Siebel Web Client, about tuning, 2.2.1

Siebel Workflow, about tuning, 2.2.1

SQLPROFILE, using, 10.6.5

terminology, 2.4

testing Siebel Web Client, 5.3.2

third-party product, 6.3.1

updating tables, 10.7.2.6

USE ESSENTIAL INDEX HINTS, 10.6.2

USE INDEX HINTS, 10.6.2

using parallel data load, 10.7.1.3

USING SYNONYMS Parameter, 10.6.11

using TempDB, 10.7.1.4

Workflow Action Agent, setting action interval, 7.3.5

Workflow Agents, running on multiple servers, 7.3.3

Workflow Monitor Agent and Workflow Action Agent, 7.3.2

Workflow Monitor Agent, setting action interval, 7.3.5

workflow policy groups, managing Siebel Server load, 7.3

workflow policy groups, setting sleep interval, 7.3.4

performance aggregation analysis

data, about, 15.3.7

running, 15.3.2

tags, 15.3.7

performance drivers, and deploying Application Object Manager, 3.3

performance tracing

WebSphere MQ Transport, 9.2.1.3

workflows, 9.2.5.2

persistent view layout caching and preloading

logic, 5.3.8.3

note, disabling, 5.3.6

note, settings, 5.3.6

physical database layout, 10.2.2

picklists, improving performance, 12.5.4

policies, viewing all logs executed, 7.2.1

Policy Frequency Analysis view, 7.2.1

pooled database connections, 3.6.1.2

predefined queries (PDQ), as memory consumer, 3.5.4

Primary ID fields, and performance, 12.5.5

process, defined and example, 2.4

properties, improving picklist performance, 12.5.4

purging EIM tables

Microsoft SQL Server, 10.7.1.2

Oracle Database, 10.7.2.2

Push Keep Alive communications driver, 6.5.6

R

RAID

performance tuning, 10.2.2

RDBMS

See database connections

records

controlling in tables, 10.6.10

ReleaseLogHandle parameter (CommSessionMgr), 6.5.5.2

REMOVE, disabling triggers, 10.6.14

repositories

improving loading, 10.6.12

resources

local computer resources, 5.2.2

server resources, conserving, 6.5.3

response time, defined, 2.4

rows, recommended for single Siebel EIM batch, 10.6.9

run parameters, recommended for Siebel EIM, 10.9

S

S_ESCL_ACTN_REQ table, 7.2.3

S_ESCL_REQ table, 7.2.3

S_ESCL_STATE table, 7.2.3

S_ORG_EXT, improving performance, 10.6.6.1

scalability, about and example, 2.1

scheduler, tuning HP-UX, 13.7.2

screen pop performance

improving, 6.5.7

scripting

declarative alternatives, using, 12.3.1

performance guidelines, 12.3.2

scripts, as memory consumers, 3.5.4

Search Specification parameter

minimizing usage, 7.4.1

recommended indexing fields, 7.4.1.1

Search Specification property, managing database indexes, 12.4.2.2

SearchSpec parameter

minimizing usage, 7.4.1

recommended indexing fields, 7.4.1.1

Server Request Broker

server component and example, 6.2

tuning, 4.2

session communications

about, 6.1

activity creation, performance impact, 6.5.8

best practices, 6.5

Communications Configuration Manager, 6.2.2

communications configuration, improving performance, 6.5.4

Communications Inbound Processor, 6.2.2

Communications Inbound Receiver, 6.2.2

Communications Outbound Manager, 6.2.2

Communications Session Manager, 6.2.1

configuring logging, 6.5.5

performance factors, 6.3

screen pop performance, improving, 6.5.7

Siebel Email Response, 6.6

third-party product modules, 6.2.3

topology, 6.4

session connections, improving availability, 6.5.6

session timeouts and memory, 3.5.4

SessPerSisnConn parameter, about, 4.1

shared database connections

configuring pooling, 3.6.3

pooled database connection, 3.6.1.2

Siebel Application Object Manager

about and example, 3.1

assigning shared connections, 3.6.3.3

assigning specialized database connection pooling, 3.6.4.1.2

cache tuning, 3.5.2

component tuning best practice, 6.5.1

concurrent users and performance, 3.3.1

configuring shared connection pooling, 3.6.3

configuring SISNAPI connection pooling, 4.1

configuring specialized database connection pooling, 3.6.4.1

configuring thread pooling, 3.7.2

conserving server resources, 6.5.3

context, 2.2

database connections, assumptions, 3.6.1

deployments, topology considerations, 3.4

hardware resources and performance, 3.3.4

infrastructure, 3.2

logging parameters, 6.5.5.1

memory consumers, 3.5.4

modules, communicating, 3.2.1

nonpooled database connections, 3.6.1.1

parameter settings, effects, 3.5.1.2

parameter values, calculation formulas, 3.5.1.4

parameter values, formula variables, 3.5.1.4

parameters, configuring, 3.5.1.1

parameters, configuring guidelines, 3.5.1.3

parameters, example settings, 3.5.1.5

parameters, relationship to each other, 3.5.1.1

performance drivers, 3.3

pooled database connections, 3.6.1.2

running CommSessionMgr on same computer, 6.4

running Siebel Configurator in, 8.3.1

server component defined, 6.2

shared connection pooling, configuration example, 3.6.3.2

Siebel application deployment, 3.3.3

Siebel Configurator elements, 8.1

Siebel Configurator, configuring for dedicated deployments, 8.3.2.1

specialized connection pooling example, 3.6.4.1.1

specialized connection pooling scenario, 3.6.4.2

specialized database connection pooling, 3.6.4

think time and performance, 3.3.2, 3.3.2

tuning activities, 3.2.2

tuning for CPU and memory utilization, 3.5.1

tuning Server Request Broker, 4.2

using thread pooling, 3.7

Siebel Application Object Manager component, tuning, 6.5.1

Siebel Application Response Measurement

See Siebel ARM

Siebel applications, mapping into guidelines, 10.3.2

Siebel ARM

architecture monitoring points, 14.1

architecture, high-level representation, 14.1

ARM data CSV conversion, running, 15.3.5

ARM to CSV conversion data, about, 15.3.10

call graph generation analysis tags, 15.3.8

call graph generation data, about, 15.3.8

converting ARM files, best practices, 14.4

data, about, 15.3.6

enabling and configuring process, 14.3

files, converting, 15.3

parameters and variables, 14.2

performance aggregation analysis tags, 15.3.7

performance aggregation data, about data, 15.3.7

Siebel Server Siebel ARM parameters, 14.2

user session trace data tag, 15.3.9

user session trace data, about, 15.3.9

using to monitor transactions, 5.3.4

Siebel ARM analyzer tool

about, 15.3.1

ARM data CSV conversion, running, 15.3.5

ARM to CSV conversion data, about, 15.3.10

call graph generation analysis tags, 15.3.8

call graph generation data, about, 15.3.8

call graph generation, running, 15.3.3

data, about, 15.3.6

performance aggregation data tags, 15.3.7

performance aggregation data, about data, 15.3.7

running, 15.3

running performance aggregation analysis, 15.3.2

user session trace data, about, 15.3.9

user session trace tags, 15.3.9

user session trace, running, 15.3.4

Siebel ARM Query Tool

about, 15.2.1

aggregating Siebel ARM data, 15.2.7

command-line parameters, 15.2.2

configuring input, 15.2.4

configuring output, 15.2.5

configuring the tool, 15.2.3

generating histograms, 15.2.8

using filters, 15.2.6

using macros, 15.2.9

Siebel Assignment Manager, 6.6.2

Siebel Business applications

tuning HP-UX scheduler, 13.7.2

tuning kernel setting for AIX, 13.6.3

tuning kernel setting for HP-UX, 13.7.1

tuning kernel settings for Oracle Solaris, 13.8.2

tuning Siebel Web Server Extension for Solaris, 13.3

Siebel Business Applications

configuring for Workflow performance, 7.4.3

tuning for Oracle Solaris, 13.8

tuning HP Apache Web Server for HP-UX, 13.7

tuning Object Manager instances for Oracle Solaris, 13.8.3

tuning Siebel Server for AIX, 13.6.2

Siebel Call Center, parameter example settings, 3.5.1.5.1

Siebel Client, defined, 5.1

Siebel Communications Server

communications supported activities, 6.1

component topology, 6.4

tuning architecture and infrastructure, 2.2.1

Siebel Configurator

best practices, 8.4

caching, default behavior, 8.5.1

caching, types of, 8.5

components, 8.1

customizable products and classes, 8.4.3

and database connection pooling, 3.6.2.1

determining rough size of Configurator cache, 8.5.4

memory caching parameters, 8.5.3

performance factors, 8.2

running dedicated servers, 8.3.2

running Siebel Application Object Manager component in, 8.3.1

Siebel Application Object Manager, configuring for dedicated deployments, 8.3.2.1

topology considerations, 8.3

tuning, 8.4.1

tuning, about, 2.2.1

Siebel database, communicating with, 3.2.1

Siebel Developer Web Client, specifying SQL spooling, 12.2.3

Siebel EAI, tuning

about, 9.1

All Mode Sort user property, setting, 9.2.6

best practices, 9.2

checking disks, 9.2.6

creating business components, 9.2.6

EAI Siebel Adapter performance, 9.2.3

HTTP Inbound Transport performance, 9.2.2

IBM WebSphere MQ Transport performance, 9.2.1

improving Workflow Process Manager performance, 9.2.5

optimizing database queries, 9.2.6

optimizing messages, 9.2.6

tuning, about, 2.2.1

turn off logging, 9.2.6

virtual business component performance, 9.2.4

Siebel Email Response

activity creation and performance, 6.9.3

CommInboundRcvr threads, configuring, 6.9.1

email processing directories, managing, 6.9.2

inbound email processed per hour, 6.7

infrastructure, 6.6

key server components, 6.6.1

logging, configuring, 6.9.4

Siebel Assignment Manager, 6.6.2

third-party email server, 6.6.3

topology, 6.8

tuning best practices, 6.9

volume of customer data, 6.7

Siebel Enterprise Application Integration

See Siebel EAI, tuning

Siebel eService, parameter example settings, 3.5.1.5.2

Siebel File System

Siebel Configurator component, 8.1

Siebel Internet Session application programming interface

See SISNAPI connection pooling

Siebel modules, supporting multiple modules, 5.2

Siebel Product Configuration Object Manager, 3.6.2.1, 8.1

Siebel Remote

about, 11.1

increasing throughput for Database Extract and Parallel Database Extract, 11.2.1

routing model, 11.3.3

server components, 11.1

server components, tuning, 11.2

synchronization, 11.3.2

tuning mobile web client, 11.3

Siebel scripting

declarative alternatives, using, 12.3.1

performance guidelines, 12.3.2

Siebel Server

communications components, 6.2

Communications Configuration Manager, 6.2.2

Communications Inbound Processor, 6.2.2

Communications Inbound Receiver, 6.2.2

Communications Outbound Manager, 6.2.2

Communications Session Manager, 6.2.1

Siebel ARM parameters, 14.2

third-party product modules, 6.2.3

tuning for AIX, 13.6.2

tuning kernel setting for Solaris, 13.8.2

Workflow Agents, running on multiple servers, 7.3.3

workflow policy groups, creating to manage, 7.3

Siebel Server Time, defined, 14.1

Siebel Server, monitoring, 10.10

Siebel Tools, about tuning, 2.2.1

Siebel user request flow

processing flow, 2.3

steps, 2.3

Siebel Web Client, tuning

about, 2.2.1

best practices, 5.3

client hardware resources, 5.3.3

configuration guidelines, 5.3.5

disabling view layout caching, 5.3.8.5

HP Apache Web Server, static file caching, 5.3.7.2

IBM HTTP Server, static file caching, 5.3.7.2

local computer resources, 5.2.2

managing browser cache, 5.3.6

memory, preloading cached views, 5.3.8.4

message bar, managing performance, 5.3.10

Microsoft IIS, static file caching, 5.3.7.1

Oracle HTTP Server, static file caching, 5.3.7.2

persistent view layout caching, 5.3.8.3

retrieving current view layout, 5.3.8.6

setting view layout cache size, 5.3.8.2

Siebel Client, defined, 5.1

static file caching, 5.3.7

Sun Java System Web Server, static file caching, 5.3.7.3

supporting multiple Siebel modules, 5.2

testing performance, 5.3.2

tuning system components, 5.3.4

view layout caching, 5.3.8

views, and layout caching, 5.3.8.7

Web server and network capacity, 5.3.1

Siebel Web Engine (SWE)

user session trace, running, 15.3.4

Siebel Web Server Extension

communicating with, 3.2.1

tuning for Solaris, 13.3

Siebel Workflow, tuning

about, 7.1

architecture and infrastructure, 2.2.1

components, 7.1

configuring, 7.4.3

escalation action request table, 7.2.3

escalation request table, 7.2.3

escalation state table, 7.2.3

monitoring memory overhead, 7.4.4

parent and child business components, monitoring, 7.4.2

performance tracing, 9.2.5.2

Policy Frequency Analysis view, using, 7.2.1

Search Specification parameter, minimizing usage, 7.4.1

Siebel Server load, creating workflow policy groups, 7.3

tuning Workflow Process Manager, 7.5

work policy groups, setting sleep interval, 7.3.4

Workflow Action Agent, setting action interval, 7.3.5

Workflow Agents, running on multiple servers, 7.3.3

Workflow Monitor Agent and Workflow Action Agent, 7.3.2

Workflow Monitor Agent, setting action interval, 7.3.5

workflow policies, monitoring, 7.2

workflow policies, using logs and files, 7.2

SISNAPI connection pooling, configuring, 4.1

sleep interval, setting for workflow policy groups, 7.3.4

Solaris

tuning kernel settings, 13.8.2

tuning Object Manager instances, 13.8.3

tuning Siebel Business applications, 13.8

tuning Sun Java System Web Server, 13.8.1

tuning SWSE, 13.3

Sort Specification property, managing database indexes, 12.4.2.1

specialized database connections, 3.6.1.2

SQL

connection pooling for SQL statements, 3.6.3.3

note, support, 10.1

time-intensive statements, 10.6.5

SQL cursor cache, 3.5.2

SQL data caches, 3.5.2

SQL, analyzing for performance

about, 12.2

Siebel Developer Web Client, specifying SQL spooling, 12.2.3

SQL queries against the database, 12.2.7

SQL query plan example, 12.2.6

SQL query plans, using to troubleshoot, 12.2.5

SQL trace files, using to troubleshoot, 12.2.4

SQL, poorly performing query, 7.4.2

SQL, produced by EAI, 9.2.3.4

SQLPROFILE, using, 10.6.5

SRBroker (Server Request Broker)

server component and example, 6.2

tuning, 4.2

standard column

reusing, 12.4.3

reusing example, 12.4.3.1

standard interactivity client, and best performance, 5.3.3

static file caching

about specifying, 5.3.7

specifying on HP Apache Web Server, 5.3.7.2

specifying on IBM HTTP Server, 5.3.7.2

specifying on Microsoft IIS, 5.3.7.1

specifying on Oracle HTTP Server, 5.3.7.2

specifying on Sun Java System Web Server, 5.3.7.3

Sun Java System Web Server

specifying static file caching, 5.3.7.3

tuning for Solaris, 13.8.1

Sun Solaris. See Solaris, 13.8

synonyms

USING SYNONYMS Parameter, 10.6.11

T

tables

caching, 10.7.2.5

updating, 10.7.2.6

task

defined, 2.4

used interchangeably with thread, 3.2

TempDB, using, 10.7.1.4

term definition, guideline, 10.3

terminology, 2.4

testing EIM processes, 10.3.3

testing performance

Siebel Web Client, 5.3.2

think time and performance, 3.3.2

think time, defined and example, 2.4

third-party products

email server, 6.6.3

performance, 6.3.1

product modules, 6.2.3

thread

defined, 2.4

used interchangeably with task, 3.2

thread pooling for Siebel Application Object Manager

configuring, 3.7.2

note, handling overhead, 3.7.1

note, recommendation, 3.7

using, 3.7

throughput, defined, 2.4

tools

See Siebel Tools

Transaction Router

increasing throughput, 11.2.2.4

tuning, 11.2.2

transactions per second (TPS), throughput defined, 2.4

TrickleSync, 11.3.2

triggers, disabling, 10.6.14

troubleshooting

about IBM DB2 for z/OS, 10.7.4

batches, controlling size, 10.6.9

caching tables, 10.7.2.5

controlling in tables, 10.6.10

creating proper statistics, 10.6.7

data management recommendations, 10.8

disabling archive logging, 10.7.2.3

disabling triggers, 10.6.14

dropping indexes, 10.6.8

EIM tables indexes, 10.6.6

IBM DB2 optimization, 10.7.3

IBM DB2, loading process, 10.7.5

Microsoft SQL Server, 10.7.1

Microsoft SQL Server configuration parameters, 10.7.1.5

monitoring the Siebel Server, 10.10

NUM_IFTABLE_LOAD_CUTOFF, 10.6.12

optimizing SQL, 10.6.1

Oracle Database, 10.7.2

purging Microsoft SQL Server tables, 10.7.1.2

purging Oracle Database tables, 10.7.2.2

rebuilding an object, 10.7.2.4

recommended run parameters, 10.9

running tasks in parallel, 10.6.15

setting FREELIST parameter, 10.7.2.4

SQL query plan example, 12.2.6

SQL query plans, using to troubleshoot, 12.2.5

SQL trace files, using to troubleshoot, 12.2.4

SQLPROFILE, using, 10.6.5

updating tables, 10.7.2.6

USE ESSENTIAL INDEX HINTS, 10.6.2

USE INDEX HINTS, 10.6.2

using parallel data load, 10.7.1.3

USING SYNONYMS Parameter, 10.6.11

using TempDB, 10.7.1.4

tuning system components, 5.3.4

U

UNIX, performance tuning

Siebel Web Server Extension for Solaris, 13.3

tuning Business applications for Solaris, 13.8

tuning HP-UX scheduler, 13.7.2

tuning IBM HTTP Server for AIX, 13.6

tuning kernel setting for HP-UX, 13.7.1

tuning kernel settings for AIX, 13.6.3

tuning kernel settings for Solaris, 13.8.2

tuning Object Manager instances for Solaris, 13.8.3

tuning Siebel Server Extension for AIX, 13.6.2

tuning Web server for HP-UX, 13.7

UNIX, performance tuning for an Apache Web Server, 13.5

UPDATE STATISTICS parameter

running tasks in parallel, 10.6.15

USE ESSENTIAL INDEX HINTS, 10.6.2

USE INDEX HINTS parameter

using, 10.6.2

user communications actions per second, 6.3

user interface objects layer, best practices

applet toggles, and performance, 12.6.2

grid layout, and performance, 12.6

user per Siebel Application Object Manager, as memory consumer, 3.5.4

user request flow

processing flow, 2.3

steps, 2.3

user session trace analysis

data, about, 15.3.9

running, 15.3.4

tag descriptions, 15.3.9

USING SYNONYMS parameter

using, 10.6.11

V

variables

Siebel ARM, 14.2

view caching

See view layout caching

view layout caching

about, 5.3.8

caching persistent view layout, 5.3.8.3

disabling view layout caching, 5.3.8.5

memory, preloading cached views, 5.3.8.4

network capacity, 5.3.1

retrieving current view layout, 5.3.8.6

setting cache size, 5.3.8.2

view layout caching in memory, 5.3.8.1

views, caching, 5.3.8.7

ViewPreloadSize parameter, 5.3.8.4

ViewPreloadSize parameter, setting, 5.3.8.4

views, and layout caching, 5.3.8.7

virtual business component performance, improving, 9.2.4

virtual memory management, 13.6.3

vmtune values, changing, 13.6.3

volume of customer data, 6.7

W

Web client

See Siebel Web Client

Web server

tuning IBM HTTP Server for AIX, 13.6

Web Server Time, defined, 14.1

WebSphere MQ Transport, improving performance

outbound messages and caching, 9.2.1.2

queue, testing and options, 9.2.1

running inbound WebSphere MQ messages, 9.2.1.1

setting performance tracing, 9.2.1.3

WebTemplateVersion parameter, 5.3.8.3

WebTemplateVersion parameter, and persistent layout caching, 5.3.8.3

Windows

IIS, specifying static file caching, 5.3.7.1

Internet Explorer, recommended settings, 5.3.6

workflow

See Siebel Workflow

Workflow Action Agent

defining, 7.3.2

setting action interval, 7.3.5

Workflow Agent

process, monitoring, 7.2

running on multiple servers, 7.3.3

trace files, using, 7.2

Workflow Monitor Agent

defining, 7.3.2

policies, viewing all policies executed, 7.2.1

setting action interval, 7.3.5

workflow policies

about, 7.1

log and files, 7.2

monitoring, 7.2

workflow policy groups

optimal sleep interval, setting, 7.3.4

using to manage Siebel Server load, 7.3

Workflow Monitor Agent and Workflow Action Agent, 7.3.2

Workflow Process Manager

caching business services, 7.5.1

performance issues, 9.2.5

tuning, 7.5

using to monitor memory overhead, 7.4.4.2

workflow, performance tracing, 9.2.5.2

workflow processes

about, 7.1

workflow processes, tuning

configuring Siebel Business applications, 7.4.3

monitoring memory overhead, 7.4.4

parent and child business components, monitoring, 7.4.2

Search Specification parameter, minimizing usage, 7.4.1

Workflow Process Manager, 7.5