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PUB GOV Case Re-open (eService) Workflow

This workflow reopens a case. Figure 11 shows this workflow.

A user initiates this workflow by selecting Active in the Status field of a record in the Case List view.

Figure 11. PUB GOV Case Re-open (eService) Workflow

Workflow Description. This workflow performs the following actions:

1. Status Closed? This step determines whether the case is closed. If the case is closed, then the workflow does nothing.
2. Re-open Case. If the case is not closed, then this step opens the case again.
3. Refresh BC. This step updates the business component for the case to indicate the case is now open. This step calls the Refresh Business Component method. For more information about this method, see Siebel Order Management Infrastructure Guide.