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PUB HLS Create Case Workflow

This workflow creates a case. Figure 6 shows this workflow.

A user initiates this workflow by creating a new case in the Case List view.

Figure 6. PUB HLS Create Case Workflow

Workflow Description. This workflow performs the following actions:

1. Already has Case? This step determines whether the case exists.
2. Display Error Message. If the case exists, then this step calls the PUB HLS Display Error subprocess. For more information, see PUB HLS Display Error Workflow.
3. Continue or Cancel? This step determines whether the user chooses to continue or cancel the process of creating a case.
4. Go Back to View. If the user chooses to cancel the process of creating a case, then this step navigates back to the Case List view.
5. Query Incident. If the user chooses to continue the process of creating a case, then this step obtains the incident data for the case.
6. Insert Case. If the case does not exist, then this step creates a case record.
7. Update Incident. This step updates the incident data for the case record.
8. Get Incident Data. This step obtains the incident data for the case record. This step calls the Query method. For more information about this method, see Integration Platform Technologies: Siebel Enterprise Application Integration.
9. Data Map. This step maps the incident data fields to the case data fields. This step calls the Execute method. For more information about this method, see Business Processes and Rules: Siebel Enterprise Application Integration.
10. Update Case. This step updates the case record with the incident data. This step calls the Upsert method. For more information about this method, see Integration Platform Technologies: Siebel Enterprise Application Integration.
11. Go To Case View. This step calls the PUB HLS Go To View subprocess. For more information, see PUB HLS Go To View Workflow.