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Scenarios for Health Threat Management

This topic describes how health threat management might be used. You might use health threat management differently, depending on your business model. This topic includes the following scenarios:

• Managing Disease Records
• Managing a Disease Knowledge Base

Managing Disease Records

An epidemiologist with a Disease Control Agency (DCA) receives reports from doctors of an outbreak of monkeypox in humans in the southwestern states. Compiling information from reports and from research that lab colleagues complete, she creates a new disease record that includes an overview of the disease, a diagnosis, the symptoms, and public health response procedures. In the disease record, she identifies three of her colleagues, who specialize in animal-transmitted diseases, as disease experts.

The epidemiologist begins tracking the spread of the disease, and creates case records for each of the doctors who contacted her about a disease outbreak. She also attaches several recent news articles about the disease to the disease record.

The epidemiologist creates several documents for frequently asked questions (FAQs) for publication to provide accurate information to the public about the disease. After finishing the content of the FAQs, she publishes the FAQs on the DCA Web site.

Several weeks later, a biomedical company announces that it recently developed a human vaccine for monkeypox. The epidemiologist creates a medication record for the monkeypox vaccine and enters the details that the company provides. She associates the vaccine with the monkeypox disease record.

The epidemiologist arranges for a shipment of 1,000 units of the vaccine from the biomedical company to the DCA warehouse, and creates an inventory transaction record to document the delivery of the vaccine. After the vaccine arrives, the epidemiologist initiates another inventory transaction to transfer 250 units of the monkeypox vaccine to an affected state's Health Department.

Managing a Disease Knowledge Base

At a DCA call center, an agent receives a call about monkeypox from a physician in Colorado. The agent creates a incident record to record the information that the physician reports, and includes a description of the patient's symptoms and contact information for the physician's office. The agent then searches the knowledge base for FAQs and a document to send the physician.

After reviewing the information with the physician, the agent discovers a question that the DCA's current documentation does not address and opens a service request. The agent offers to call the physician back, and escalates the new question to a manager.

The manager contacts the epidemiologist to research the question. The epidemiologist updates the FAQ with the new information, and releases the new information to the manager at the call center. This manager posts the new FAQ information, and alerts the agent about the new information. The agent calls the primary contact at the doctor's office, delivers the new information, and closes the request.