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Documenting Immigration Contact Credentials

When a visitor enters the country, the immigration officer must verify the visitor's passport and visa credentials. Each credential record includes information such as the category, identification number, status, issuing country, date issued, and expiration date. Active credentials are listed in the More Info view for an immigration contact.

You can create credentials only from the Credentials view for an immigration contact. This restriction ensures that credential records have a corresponding contact. After a user creates a credential record, all fields become read-only, except for the Status field. If the Status field is Expired, then the entire record becomes read-only. Only administrators can delete credential records using the Credentials Administration view. For more information, see Administering Credential Records.

Siebel Public Sector includes a preconfigured workflow that finds all active credentials with an expiration date equal to the date before the current date, and sets the status for these credentials to Expired.

This task is a step in Process of Managing Immigration Contacts.

To add credential information

1. Navigate to the Immigration Contacts screen, then the Immigration Contacts Home view.
2. Enter data in the Search Identity fields, and click Go to search for the contact.
3. In the Identities list, drill down on the Contact ID field of the contact.
4. Navigate to the Credentials view.
5. Create a new record, and complete the fields as appropriate.

   The following table describes the fields.

   Field	Description
   Category	Select the category of credentials. Values include Visa and Passport.
   Type	Select the type of credentials. The values that you can select depend on the value that you select in the Category field. If the category is Visa, then the values include Tourist, Business, Student, and Employment. If the category is Passport, then the values include Regular, Diplomatic, and Official.
   Status	Displays a status of Active for the credentials. Values include Active, Expired, and To be deleted. An administrator can delete credentials.
   Number	Type the identifier that is associated with the credentials.
   Issuing Country	Select the country that issued the visa or passport.
   Date Issued	Displays the date and time that you create the record, but you can change this value.
   Expiration Date	Select the date that the credentials are no longer in effect.
   Place of Issue	Displays the organization for the user who creates the credential record.