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Adding Account Information to Incidents

Offenders can commit offenses against a person, a company (account), or both. Examples of account victims include incidents of setting fire to a warehouse, breaking windows, and stealing money from a bank or store. If someone is hurt during such an incident, then the incident has a person victim in addition to the account victim. When creating an incident report, users can specify the type of victim using the Victim Type field in the More Info view in Incident List view of the Incidents screen.

You can add existing and new accounts to incidents using the Accounts view in the Incident List view of the Incidents screen. For more information about creating account records, see Siebel Applications Administration Guide.

This task is a step in Process of Managing Incident Reports.

To add account information to an incident

1. Navigate to the Incidents screen, then the Incident List view.
2. Drill down on the Incident Summary field of the incident record.
3. Navigate to the Accounts view.
4. Create a new record, and complete the fields as appropriate.
5. (Optional) If you want to add offenses to the account record, then scroll down, navigate to the Offenses view, and create new records.

   Before you can select an offense in the Offense Name field, you must create the offense records in the Offenses view in the Incident List view of the Incidents screen. For more information, see Adding Offense Information to Incidents.