Siebel Public Sector Guide > Managing Investigative Cases >

About Generating New Serial Numbers

If automatic serialization is enabled for the Siebel Public Sector application, then you can update the serial number that is automatically generated for a case, lead, or evidence record. You update the serial number when field values in the record change, and when those field values determine the serial number. Also, you update serial numbers when the serialization rule for the serial number changes after the serial number was last generated. When you click the Regenerate All button, the serial numbers for the selected record and some associated records are regenerated.

For example, if you change the Territory field in a case record from New York (NY) to New Orleans (NO), then you can click Regenerate All to update the serial number for the case and for an associated item of evidence. If the serial number for the case is NY-2B-296-3964041, and the serial number for the associated item of evidence is NY-2B-296-3964041-296-3964055, then when you click Regenerate All, the new serial number for the case is NO-2B-296-3964041, and the new serial number for the associated item of evidence is NO-2B-296-3964041-296-3964055. For more information about serialization, see About Serialization Rules.

The Regenerate All button behavior differs slightly between screens:

• When you click Regenerate All in the Cases screen, the serial numbers for the selected case record, any associated evidence records, and any associated attachment records are regenerated. The serial numbers for associated Lead records remain unchanged. For more information, see Generating New Serial Numbers for Leads.
• When you click Regenerate All in the Evidence screen, the serial numbers for the selected evidence record and any associated attachment records are regenerated. The serial numbers for associated subevidence records and related evidence records remain unchanged.
• When you click Regenerate All in the Leads screen, the serial numbers for the selected lead record and any associated attachment records are regenerated. The serial numbers for associated sublead records remain unchanged. For more information, see Generating New Serial Numbers for Subleads.