Siebel Remote and Replication Manager Administration Guide > Monitoring and Reporting > Viewing Reports >

Viewing Reports on the Remote Client

This topic describes views you can use in the Administration - Siebel Remote screen to monitor the status and progress of remote clients. It includes the following topics:

• Using the Client Status View
• Using the Client Status Diagnostics View
• Using the Synchronization Sessions View
• Using the Upload Statistics View
• Using the Download Statistics View

Using the Client Status View

The Client Status view displays the current status of remote clients, including the following information:

• The last time each remote client synchronized
• The product versions of each remote client
• The last time Siebel Remote extracted and initialized each remote client
• The amount of free disk space, in bytes

Siebel Remote updates the data in this screen at the start and end of each synchronization. It does not update this data in the following situations:

• During an initialization

  If the Free Disk (Bytes) field is reset to zero during a database extract.

• After applying modifications to the local database if these modifications are applied after data transfers are complete

In these situations, because the work occurs after the remote client disconnects from the Siebel Server, Siebel Remote does not update data in the status screen until the next synchronization. To help avoid running out of disk space on the local computer, the user can examine this information during this next synchronization.

To use the Client Status view

1. Log in to the Siebel Server with administrator privileges.

   For more information, see Logging in to the Siebel Server as an Administrator.

2. Navigate to the Administration - Siebel Remote screen, and then the Client Status view.
3. In the Mobile Clients/Replication Servers list, choose the remote client that you must monitor.
4. Examine the Siebel Remote Client Status form that displays details for the remote client that is currently chosen in the Mobile Clients/Replication Servers list.

   For more information, see Table 58.

Using the Client Status View with Siebel Anywhere

The Product Version field describes the Siebel Anywhere Upgrade kit that the user applied. This information is typically one session behind the current state of the upgrade. When using Siebel Anywhere, Siebel CRM does not update the Product Version field with the version information until after the upgrade finishes, and then after the user finishes the next synchronization.

Using the Client Status Diagnostics View

The Client Status Diagnostics view provides data routing information about the processors, remote clients, and regional nodes.

To use the Client Status Diagnostics view

1. Log in to the Siebel Server with administrator privileges.

   For more information, see Logging in to the Siebel Server as an Administrator.

2. Navigate to the Administration - Siebel Remote screen, and then the Client Diagnostics view.
3. Examine information in the Client form and the detailed form for the remote client.

   For more information, see Table 59.

Using the Synchronization Sessions View

The Synchronization Sessions view displays information about every user and the synchronization session for each user for a period of time. A systems administrator is the only person who can access this view.

To use the Synchronization Sessions view

1. Log in to the Siebel Server with administrator privileges.

   For more information, see Logging in to the Siebel Server as an Administrator.

2. Navigate to the Administration - Siebel Remote screen, and then the Synchronization Sessions view.
3. In the Synchronization Period form, choose the time frame for the period of time you must investigate.
4. In the Mobile Users list, choose the remote client that you must examine.
5. In the Synchronization Sessions list, run a query by entering values in the fields.
6. Examine details that Siebel Remote displays the Synchronization Sessions list.

   For more information, see Table 60.

Using the Upload Statistics View

To configure Siebel Remote to save transactions on the Siebel Server after the remote client synchronizes, you can use the Upload Statistics view. You can use this view to verify the last set of transactions that Siebel Remote sent from the remote client to the server, and the last transaction that it applied to the server. The Upload Statistics view displays information about transactions and file attachments that Siebel Remote creates, receives, or applies in the following ways:

• Created on each remote client
• Received on the Siebel Server
• Applied to the Siebel Server

To use the Upload Statistics view

1. Log in to the Siebel Server with administrator privileges.

   For more information, see Logging in to the Siebel Server as an Administrator.

2. Navigate to the Administration - Siebel Remote screen, and then the Upload Statistics view.
3. In the Mobile Clients/Replication Servers list, choose the remote client that you must monitor.
4. Examine the Siebel Remote Upload Statistics form that displays details for the remote client that is currently chosen in the Mobile Clients/Replication Servers list.

   For more information, see Table 61.

Using the Download Statistics View

The Download Statistics view displays information about transactions and file attachments that are created, received, or applied in the following ways:

• Created on the Siebel Server
• Received on the remote client
• Applied to the remote client

To use the Download Statistics view

1. Log in to the Siebel Server with administrator privileges.

   For more information, see Logging in to the Siebel Server as an Administrator.

2. Navigate to the Administration - Siebel Remote screen, and then the Download Statistics view.
3. In the Mobile Clients/Replication Servers list, choose the remote client that you must monitor.
4. Examine the Siebel Remote Download Statistics form that displays details for the remote client that is currently chosen in the Mobile Clients/Replication Servers list.

   For more information, see Table 62.

Displaying Local Time in the User Preferences Screen

If UTC is enabled, then some fields in the User Preferences screen use the GMT (Greenwich Mean Time) time zone to display time. Local time is the current time according to the local time zone on the remote client computer. To display local time in these fields, you must use Siebel Tools to modify the type property for each field, and then recompile the SRF file.

Table 22 describes the fields that display time in GMT if UTC is enabled.

To display local time in the user preferences screen

1. Log in to Siebel Tools.
2. In the Object Explorer, click the Business Component object type.
3. In the Business Components list, query the Name property for the following value:

   Sync Client Status Local

4. In the Object Explorer, expand the Business Component object type, and then choose Field.
5. In the Fields list, query the Name field for the following value:

   C.Sess.When

6. Set the Type property to DTYPE_UTCDATETIME.
7. Repeat Step 3 through Step 6 for the Created field of the Session Log business component.
8. Compile your modifications, and then test them in a development environment.
9. Upgrade your Remote implementation.

   For more information, see Upgrading a Regional Node.