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Siebel CTI Administration Guide > Configuring Advanced Communications Features > Integrating with Siebel Scripting LanguagesYou can use Siebel VB and Siebel eScript scripts in many ways to extend your communications-enabled Siebel applications. You can use Siebel VB and Siebel eScript scripts in the following ways:
Siebel Communications Server integration with Siebel VB and Siebel eScript allows customers to write event handler functions and advanced communications commands in Siebel VB or Siebel eScript. The methods of all Communications Server business server methods are exposed and can be called with any applicable arguments. All event data fields (such as ANI, DNIS, and so on) are accessible. A Siebel VB or Siebel eScript script can be invoked on any communications event. A major use of scripting is to allow communications event handling (such as screen-pop logic). But you can also use it to take complete control of the communications technology: to obtain information about the current work item, to intercept events and perform the necessary handling, or to control communications work items (initiate work items, transfer work items, and so on). NOTE: You can define scripts in the general section of the application object or in a custom business service. Compile them into the Siebel repository (.srf) file for the Siebel Application Object Manager. This topic contains the following information: Related Books |
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