Siebel CTI Administration Guide > Configuring Siebel CTI > Exporting and Importing Communications Configuration Data >
Example Section from a DEF File
Each communications DEF file includes definitions like the ones in the following example from a configuration that supports the Virtual CTI driver. [EventHandler:InsideCallFromCOD] Filter.CallConnected = "1" Filter.InboundCall = "1" Filter.SecondaryOperation = "1" Filter.SiebelCall = "1" DeviceEvent = "InteractionMessage" Response = "InsideCallFromCOD" Order = "2"
[EventResponse:InsideCallFromCOD] UseCtxData = "True" Log = "LogIncomingCallContactFound"
[EventLog:LogIncomingCallContactFound] AfterWork.'ACD Call Duration' = "{@WorkDuration}" AfterWork.'Done' = "{@Now}" AfterWork.'Planned Completion' = "{@Now}" BusComp = "Action" BusObj = "Contact" Display = "False" LogField.'Account Id = "{Contact.'Account Id'}" LogField.'Call Id' = "{InteractionId}" LogField.'Contact Id (Thin)' = "{Contact.Id}" LogField.'Display' = "Activities Only" LogField.'Planned' = "{@WorkStartTime}" LogField.'Started' = "{@WorkStartTime}" LogField.Description = "Inbound call" LogField.Type = "Call - Inbound" ServiceMethod = "Persistent Customer Dashboard.Update Dashboard from CTI" ServiceParam.Field = "Id" ServiceParam.Value = "{Contact.Id}" WorkTrackingObj.ContactId = "{Contact.Id}"
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