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Enabling the Communications Panel for Applications and Agents

For many of the Siebel CRM applications, such as Siebel Call Center, the communications panel is already configured to display for agents in the manner described in About the Communications Panel and Communications Toolbar Display.

The communications panel is defined as a view named Communication Panel View. If an application that your agents will use does not already have Communication Panel View associated with the screen CommSrv Administration Screen, then you must create this association in Siebel Tools. Then recompile and redistribute the SRF file to all applicable servers. For more information about these activities, see documentation for Siebel Tools.

Also, for an agent to be able to see the communications panel, one of the agent's responsibilities must include the view Communication Panel View. If necessary, update all applicable responsibilities to include this view. For information about working with responsibilities, see Siebel Security Guide.

Related Topic

About the Communications Panel and Communications Toolbar Display

Related Books

Configuring Siebel Business Applications

Using Siebel Tools

Siebel Security Guide