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About the Communications Panel and Communications Toolbar Display

For Siebel Innovation Pack 2014 and later, with the Siebel Open UI client, the communications toolbar appears by default at the top of a panel on the side of the Siebel application display area. This panel, which is called the communications panel, also includes the customer dashboard and the chat panel. Whether each of these elements appears within the communications panel is subject to all of the existing mechanisms that control the display. For example, the communications toolbar and the chat panel appear if the user is defined as an agent in an applicable communications configuration. The dashboard appears for all agents.

Within the communications panel, agents can modify the display of each element, such as the communications toolbar. Options include displaying more or less of the toolbar. Agents can also modify the display of the entire communications panel. Options include hiding or displaying the panel, undocking the panel for a floating display or docking the panel, and choosing a wide or narrow display of the panel.

Developers can modify the display of the communications panel and its elements. For example, by modifying the applicable style sheet, they can modify which items appear when an agent displays more or less of the toolbar. Or, by modifying the Siebel Web template file CCFrameContentHI.swt, they can modify the order of the elements within the communications panel.

Related Topics

Enabling the Communications Panel for Applications and Agents

Integrating with the Customer Dashboard

Displaying the Communications Panel and the Communications Toolbar

Related Books

Configuring Siebel Open UI

Siebel Chat Guide

Siebel Fundamentals for Siebel Open UI