Siebel CTI Administration Guide > Communications Operations for End Users > Using the Communications Toolbar >

Displaying the Communications Panel and the Communications Toolbar

If your Siebel user name has been included as an agent for a communications configuration, then the communications toolbar appears in the Web browser in the Siebel application. The communications toolbar appears as follows:

• For Siebel Innovation Pack 2014, with the Siebel Open UI client, the communications toolbar appears by default at the top of the communications panel on the side of the Siebel application display area.
• For the high interactivity client, the communications toolbar appears at the top of the Siebel application display area.

Within the communications panel, you can modify the display of each element, such as the communications toolbar. Options include displaying more or less of the toolbar.

You can also modify the display of the entire communications panel. Options include hiding or displaying the panel, undocking the panel for a floating display or docking the panel, and choosing a wide or narrow display of the panel. An icon on the application toolbar lets you display or hide the communications panel. If the communications panel is displayed, click this icon to hide the panel. If the communications panel is hidden, click this icon to display the panel.

The communications panel is supported only for deployments using Siebel Open UI. For more information about using the application toolbar with Siebel Open UI, see Siebel Fundamentals for Siebel Open UI.

Related Topics

About the Communications Panel and Communications Toolbar Display

Enabling the Communications Panel for Applications and Agents

Related Books

Siebel Fundamentals for Siebel Open UI

Configuring Siebel Open UI