Siebel CTI Administration Guide > Communications Operations for End Users > Using the Communications Toolbar >

Pausing and Resuming Work Items

You can pause the active work item, such as putting a voice call on hold, and you can resume a paused work item.

Pausing the Active Work Item

This procedure describes how to pause the active work item.

To pause the active work item

• Click Pause Work Item.

  A voice call is put on hold, or a work item of another channel is paused, until you resume it.

Resuming a Paused Work Item

This procedure describes how to resume a paused work item.

To resume a paused work item

1. If you have an active work item, then pause it, as described earlier.
2. Select a work item from the Work Items list.
3. Click Resume Work Item to activate the selected work item.