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Requirements for Installing Siebel Web Clients

Review the issues and tasks in this topic before installing the Siebel Web Client, as described in Installing Siebel Web Clients and Siebel Tools.

Administrative Rights for Installation

Administrative rights are required for installation or uninstallation of the Siebel Mobile Web Client or Developer Web Client.

For information about setting administration rights, consult the operating system manuals for the version of Microsoft Windows on which you are installing the Siebel Web Client software.

For information about uninstalling Siebel Web Client software, see Uninstalling Siebel Web Clients or Siebel Tools.

Directory Naming Conventions

By default, the Siebel Web Client installer assumes an installation directory of C:\siebel\15.0.0.0.0\Client or a similar location. You can specify to install in a different location, but the default location is generally recommended.

If you must change the installation location to use a nondefault path, then use installation directory names that describe both the version number and the component being installed. The directory name can use any characters appropriate for Windows-compatible long file names, except that spaces must not be used in your install directory.

In this guide, the directory into which you install the Siebel Web Client is often referred to as SIEBEL_CLIENT_ROOT. If you install into a directory other than the default, then make appropriate substitutions throughout this guide.

CAUTION:  Do not install other Siebel components, such as Siebel Tools, into the same directory where you have installed the Siebel Web Client, such as C:\siebel\15.0.0.0.0\Client. Install each component into a separate directory, or into a subdirectory of the top-level directory, such as a subdirectory of C:\siebel\15.0.0.0.0\Client. If you install the sample database, then do so in the same directory as the Siebel Mobile Web Client. (Alternatively, you can install the sample database into the Siebel Tools directory instead of the Siebel Mobile Web Client directory.) If you install multiple Siebel components on the same computer (that will access different data sources), then determine your directory-naming convention before you begin installing.

Related Topics

Installing Siebel Tools

Installing and Using the Siebel Sample Database

Requirements and Recommendations for Siebel Web Client

Before beginning Siebel Web Client installation, review the requirements and recommendations for hardware, system software, and third-party software described in the Certifications tab on My Oracle Support.

Restricted Support for Siebel Developer Web Client

The Siebel Developer Web Client is not supported for end-user deployment. This Siebel Web Client type is supported only for development, troubleshooting, and limited administration usage scenarios.

Database Connectivity Software for Siebel Developer Web Client

Siebel Developer Web Client computers connecting directly to the Siebel database must have the correct vendor-specific database connectivity software installed. See the Certifications tab on My Oracle Support.

NOTE:  The correct version of database connectivity software must be installed before you install the Siebel Web Client.

For additional information, see Logging in to Your Siebel Application.

When you have installed your database connectivity software, configure it as follows:

• For Oracle Database, you install and configure the Oracle client software to connect to the Siebel database. Record the connect string and table owner information on the worksheet in Siebel Deployment Planning Worksheet. Use the driver version specified in the Certifications tab on My Oracle Support.

  For an Oracle client, use a binary sort order for development environment databases. This setting is required for adequate performance from the Siebel Developer Web Client.

  For more information, see Specifying the Locale for Siebel Business Applications. See also Configuring an Oracle Database for Siebel Business Applications and Siebel Database Upgrade Guide.

• For IBM DB2, you install and configure the DB2 Client software to connect to the Siebel database. Record the connect string and table owner information on the worksheet in Siebel Deployment Planning Worksheet. Use the ODBC driver version specified in the Certifications tab on My Oracle Support.
• For IBM DB2 for z/OS, you use DB2 Connect to connect from the Siebel Developer Web Client to the Siebel database. For details, see Implementing Siebel Business Applications on DB2 for z/OS.

SAP SQL Anywhere Database No Longer Provided

SAP SQL Anywhere is no longer provided for Siebel Innovation Pack 2015. You cannot use SAP SQL Anywhere for the local database or the Siebel Sample Database for new deployments.

NOTE:  For Siebel Innovation Pack 2015, the local database for Siebel Tools and the sample database for Siebel Mobile Web Client can use either SAP SQL Anywhere or Oracle Database XE. The local database for Siebel Mobile Web Client uses SAP SQL Anywhere. SAP SQL Anywhere is not available for new deployments after September 2015. For more detailed information on how this change affects Siebel Tools and Siebel Remote, see Siebel Release Notes on My Oracle Support for Innovation Pack 2015 (Doc ID 1996273.1).

Oracle Database XE Sample Database Requirement

If you will use Oracle Database XE for the Siebel Sample Database, then, when you create the Siebel network image for Siebel Web Client, you must also include Oracle XE Sample Database. For more information, see About the Siebel Network Image.

Using Oracle Database XE also requires that you have installed the 32-bit Oracle database client on the client computer. For more information, see Installing the Siebel Sample Database That Uses Oracle Database XE.

Siebel Repository Files Requirement

Make sure that you have the Siebel Repository files (SRF files) that are correct for your installed Siebel CRM version and the version of your Siebel database, such as Siebel CRM version 15.0. For the current release, updated SRF files are provided with new installations and migration installations of Siebel CRM. For migration installations, you must run Incremental Repository Merge, as described in Siebel Database Upgrade Guide, and recompile the SRF file.

Other Third-Party Software

Your Siebel application might require some third-party software products to be installed on the client computer, for full functionality. For more information about third-party software, see the Certifications tab on My Oracle Support.

For information about requirements for the Web browser environment for running Siebel Web Clients, see also Siebel System Administration Guide.

NOTE:  Remember to install on the client computers all of the software required to view any standard attachment types your Siebel Business Applications deployment might use.

Chrome Browser Users

When using Siebel Mobile Web Client or Developer Web Client with Google Chrome as the default browser, make sure that no other instances of Chrome are running prior to starting the Siebel client.

Closing Browser Sessions

Before you install the Siebel Web Client software, it is strongly recommended that you close any browser sessions on the client computer.

For information about requirements for the Web browser environment for running Siebel Web Clients, see also Deploying Siebel Open UI and Siebel System Administration Guide. See also Enabling Siebel Open UI.