Siebel Field Service Integration to Oracle Real-Time Scheduler Implementation Guide > Mapping Definitions > Mapping Definitions That Manage an Appointment >

Mapping Definitions That Book, Confirm, Insert, or Reschedule an Appointment

Table 82 describes mapping definitions to book an appointment. Note the following:

• The integration component in Siebel CRM is a child object type of the integration object.
• The parent element is in the Oracle Real-Time Scheduler Web service schema.

  Table 82. Mapping Definitions That Book, Confirm, Insert, or Reschedule an Appointment

  Siebel CRM		Oracle Real-Time Scheduler		Description
  Integration Component	Field Name	Parent Element	Field Name
  Action	Id	Task	hostExternalId
  	NoSoonerThanDate/Planned		startDateTime
  	Due/Plannedcompletion		endDateTime
  	ServiceRegionId		serviceArea
  	ServiceRegionTimeZone		timeZone
  	LateCost		lateCost
  	WorkTimeMin(*60)		estimatedDuration
  	ServiceCity		city
  	ServiceCountry		country
  	ServiceLatitude		geocodeLatitude
  	ServiceLongitude		geocodeLongitude
  	ServiceState		state
  	ServiceStreetAddress		address2
  	ServiceZipCode		postal
  	Error Desc		ServerMessage/TEXT
  	Request_status		No Mapping Available	Value is set to SUCCESS or FAIL based on the message returned from MWM.
  	Language code		No Mapping Available	Value is set in FMW after looking up the value in the DVM.
  FS Activity Skill	ItemTypeName+LowChar1+ExpertiseCode		capabilityType
  	No Mapping Available		action	Value is hardcoded as M1UP in FMW.
  			taskType	Value is hardcoded as SIEBEL_GENERIC_ACTIVITY in FMW.
  			overrideCapabilities	Value is hardcoded as M1YS in FMW.
  			crewSize	Value is hardcoded as 1 in FMW.
  			count	Value is hardcoded as 1 in FMW.
  			appointment	Value is hardcoded as N in FMW.
  			timeWindowUsage	Value is hardcoded as M1EF in FMW.
  			conditionalBooking	Value is hardcoded as Y for confirm appointment in FMW.