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Siebel Field Service Integration to Oracle Real-Time Scheduler Implementation Guide > Installing SOA Composites and Configuring This Integration > Configuring Domain Value Maps > Mapping an Activity Status From Siebel CRM to Oracle Real-Time SchedulerThis topic describes how to edit the SBL_to_ORS_ActivityStatusMapping DVM. You can create and configure many different status values for activities in Siebel CRM. However, Oracle Real-Time Scheduler includes a fixed set of predefined status values, each of which Oracle Real-Time Scheduler designs for a particular stage in routing. You must map statuses from the Siebel environment to the corresponding statuses from Oracle Real-Time Scheduler in the middle tier. You can use DVMs to modify and commit changes without having to stop Oracle Fusion Middleware. You use an activity status mapping with status update flows. A field service technician can use Siebel Wireless application or Siebel Mobile connected application to change the status of an activity. During an update, this integration uses the appropriate status mapping in the DVM to map the change that the field service technician makes, and then calls Oracle Real-Time Scheduler. Columns You Use to Map an Activity StatusTo map an activity status, you use the following columns: Requirements for Mapping an Activity StatusIf you use the SBL_to_ORS_ActivityStatusMapping DVM, then you must make sure your mapping meets the following requirements:
DVM Entries That Map an Activity StatusTable 67 lists the entries that are predefined in the SBL_to_ORS_ActivityStatusMapping DVM. This DVM must include all Siebel status values that a field service technician can send.
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