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Siebel Field Service Integration to Oracle Real-Time Scheduler Implementation Guide > Installing SOA Composites and Configuring This Integration > Configuring Domain Value Maps > Mapping Oracle Real-Time Scheduler Expertise to Siebel CRM SkillsThe SBL_Expertise_Code_Definition DVM stores the proficiency values that a skill supports. You must map any value that you define in the SBL_Expertise_Code_Definition DVM to the EXPERTISE_CD list of values in Siebel CRM. Columns You Use to Map SkillsTo map a skill, you use the following columns: Relative Values Determine Expertise RankingThe relative value determines expertise ranking. For example, if an Expert must possess a higher proficiency than a Novice, then Expert must include a higher integer value than Novice. DVM Entries That Map a SkillTable 77 lists entries that are predefined in the SBL_Expertise_Code_Definition DVM. One record must hold the Expertise Code as Default_Expertise. The Relative Value for this should be either NOVICE, INTERMEDIATE, or EXPERT. Another record must hold the Expertise Level as Default_Expertise_Level.The Relative Value for this should be any expertise level other than 0. Value 0 will be considered as no skill level and should not be used. Examples of Mapping a SkillTable 78 includes a correct example of mapping a skill. Incorrect Example 1Table 79 includes an incorrect example of mapping a skill. The required record for Default_Expertise is missing. Table 77 includes this record. |
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