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Siebel Smart Answer Guide > Overview of Siebel Smart Answer > About Siebel Smart AnswerSiebel Smart Answer analyzes the content of email and search requests and does one of the following:
Siebel Smart Answer uses a knowledge base. A knowledge base is a file of categories, category relationships, and a natural language processing (NLP) model that represents each category as it relates to the entire set of categories. Siebel Smart Answer is used in the following:
There are two basic setup scenarios: employee applications and email. The setup for email differs in many ways. |
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