This chapter describes overview information Oracle's Siebel Smart Answer and its various modules. It includes the following topics:

• About Siebel Smart Answer
• Siebel Smart Answer Modules
• Types of Knowledge Base Files
• About Training, Feedback, and Learning
• About Knowledge Base Models
• Training the Siebel Smart Answer Knowledge Base Model
• Feedback from Siebel Smart Answer Manager
• Learning Process for Siebel Smart Answer