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Feedback from Siebel Smart Answer Manager

Feedback is processed when Siebel Smart Answer Server receives text together with its correct classification from the Siebel Smart Answer Manager. For Siebel Email Response, this process can be as simple as a customer service representative who answers a customer inquiry by manually selecting a different category than the one that was suggested by Siebel Smart Answer. When the customer service representative selects Send on the Communication Detail - Response view, Siebel Smart Answer Manager immediately notifies the Siebel Smart Answer Server to store the feedback information.