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Process of Administering and Maintaining Siebel Smart Answer

You administer Siebel Smart Answer from the Siebel Smart Answer administration view. Siebel Smart Answer administration tasks can be categorized into tasks to be performed by Siebel Smart Answer Manager server component, and tasks to be performed on your knowledge base and catalogs.

To administer and maintain Siebel Smart Answer, perform the following:

1. For the Siebel Smart Answer Manager server component:
   • Setting Additional Server Component Parameters
   • Checking Server Component State
2. For your knowledge base and catalogs to make sure that messages are categorized correctly, and that responses are available and accurate:
   • Administering Response Groups
   • Modifying Categories
   • Associating Templates and Solutions with Categories
   • Creating Additional Fields for Analyzing Incoming Messages
   • Setting Up Auto Response