Siebel Smart Answer Guide > Configuring and Implementing Siebel Smart Answer > Process of Administering and Maintaining Siebel Smart Answer >

Checking Server Component State

Check periodically to make sure that the Siebel Smart Answer server component is online and functioning correctly.

To check server component state

1. Navigate to the Administration - Server Configuration screen, then the Servers view.
2. Select the appropriate server from the list of servers, and then the Components tab. Query for the Siebel Smart Answer Manager component.
3. Select the Siebel Smart Answer Manager component, and then the Parameters tab for the component. Select the Knowledge Base Name parameter.
4. Navigate to the Administration - Server Management screen, then the Servers view.
5. Select the Components tab, then query for the Siebel Smart Answer Manager component.
6. Verify that the Siebel Smart Answer Manager server component has a component state of Online.
7. If the component is not online, check the Siebel Smart Answer log file at siebsrvr\log\SmartAnswer.
8. Make sure that the knowledge base parameter is entered correctly.

   For more information about how to set the knowledge base parameter correctly, see Enabling Siebel Smart Answer Server Component