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Working with Siebel Smart Answer Content Types

Content types for Siebel Smart Answer are created in Siebel Tools. Content types are derived from business components. Content types represent the types of data for which your Siebel Smart Answer engine will search.

For Siebel Smart Answer to work properly in the Search Center, you must create a new Find object in Siebel Tools for each Siebel Smart Answer profile that requires different content types. By default, Siebel Tools already supports four content types that correspond to four predefined Find objects, as follows:

• Siebel Smart Answer Literature
• Siebel Smart Answer Solution
• Siebel Smart Answer Resolution Item
• Siebel Smart Answer Decision Issue

The purpose of having a different Find object for each different content type is to support multiple content types for a Siebel Smart Answer profile. Each content type has a different view for drilldown and preview. You must have different Find objects to specify different drilldown and preview views for each Siebel Smart Answer content type. For more information on Find objects, see Siebel Search Administration Guide.

NOTE:  The Siebel Bookshelf is available on Oracle Technology Network (OTN) and Oracle Software Delivery Cloud. It might also be installed locally on your intranet or on a network location.

To create a Siebel Smart Answer content type

1. In Siebel Tools, copy an existing Find object.
2. Change the following object properties to reflect your new find object:
   • Name
   • Drill down view
   • Preview
3. Compile and test the Find object.