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Siebel Smart Answer Guide > Configuring and Implementing Siebel Smart Answer >
Working with Siebel Smart Answer Settings
Your Siebel Smart Answer settings must correspond with the equivalent settings in the Siebel Smart Answer Administration Tool. These settings specify which fields to use to take information from the incoming requests and store in your knowledge base. The Siebel Smart Answer settings are described in Table 2.
Table 2. Siebel Smart Answer Settings
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Subject |
The natural language processing (NLP) engine will search on fields defined as Message or Content in the Siebel Smart Answer Administration Tool. The Text field is populated with the content of the email message by the Siebel Smart Answer Manager. |
Text or numeric |
Text |
Not applicable. The Text field is populated with the message body content and the NLP engine will search on fields defined as Message or Content in the Siebel Smart Answer Administration Tool. |
Text |
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