Table 4. Common Installation Problems and Solutions
|
Diagnostic Steps or Cause |
|
Installation prompts dialog: Failed to connect to database. Ignore? |
The installer was unable to connect to the database using the information provided. |
For more information on troubleshooting the installer, see Troubleshooting Failure to Connect to Database During Installation. |
Siebel Smart Answer Server fails to start with an exception stating that it could not start the Postgres sub-process. |
The Siebel Smart Answer Server (particularly the internal PostGres database) was not shut down cleanly and was corrupted. |
For more information on troubleshooting the Oracle's Siebel Smart Answer Server, see Troubleshooting Failure of Siebel Smart Answer Server to Start. |
Siebel Smart Answer Server fails with an exception "java.lang.NoClassDefFound" |
The wrong version of java is being invoked. |
For more information on troubleshooting Java version problems, see Troubleshooting Java Version Errors for Siebel Smart Answer Server. |
When trying to restore a backup .sab file inside the Siebel Smart Answer Administration Tool, the restore fails with an exception that there are duplicate keys in the database. |
The knowledge base is corrupt and needs the database to be reset. |
For more information on troubleshooting the Oracle's Siebel Smart Answer Server, see Troubleshooting Failure of Siebel Smart Answer Server to Start. |