Siebel Smart Answer Guide > Using the Siebel Smart Answer Administration Tool > Assigning and Managing Categories for Corpus Entries >

Automatically Creating Categories Using Feedback

As soon as a category is added to the catalog attached to the Siebel Smart Answer knowledge base and agents manually assigning the category to service requests, a feedback request will be sent to Siebel Smart Answer. The feedback request will alert Siebel Smart Answer that the given service request content and the assigned category are new and valid corpus entries. You do not have to manually enter the category in the Siebel Smart Answer Administration Tool. The next time the knowledge base is retrained, the category will be part of the Siebel Smart Answer run-time category set. Over time as more service requests are attached to the new category, the category confidence will increase.