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Siebel Smart Answer Guide > Using the Siebel Smart Answer Administration Tool > Assigning and Managing Categories for Corpus Entries > Manually Assigning Leaf and Parent CategoriesManually assigning categories to corpus entries is the most time consuming and error prone method for building a Siebel Smart Answer corpus and is not recommended for a corpus with more than a few hundred entries. If you have more than a few hundred and must assign categories to each of them, see Starting Your Category Sets with Suggested Categories. To manually form a hierarchical category set, you must decide which categories will be the parent nodes and those that will be the leaf or child nodes. NOTE: You must first create a new category. To create a new parent or leaf node After all the categories are added into the Siebel Smart Answer Administration Tool, you can proceed to manually assign them to your corpus entries. |
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