Bookshelf Home | Contents | Index | PDF     

Siebel System Monitoring and Diagnostics Guide > Collecting Siebel Environment Data >

About Reviewing Siebel Environment Data

The Siebel Diagnostic Data Collector (SDDC) utility creates output files and directories, as necessary, after each execution of the utility. Manually access these files to review the Siebel environment data, or send the output files to Oracle Global Customer Support for review by creating a service request (SR) on My Oracle Support.

The output files document the environmental setup information, application configurations, and log files if specified. For more information about collecting data using SDDC, see Process of Collecting Siebel Environment Data Using SDDC.

About SDDC Output

The SDDC Microsoft Windows utility creates output in the format of a root directory with additional subdirectories and files. For details on SDDC Microsoft Windows output file information and locations, see SDDC Output Under Microsoft Windows.

The SDDC UNIX utility creates output in the format of compressed files. For details on SDDC UNIX output file information and locations, see SDDC Output Under UNIX.

SDDC uses the following naming convention for the creation of the root directory and filenames:

ss_{GS|SS|WS}yyyy-mm-dd_hh_mm_ss

where:

  • ss is siebsnap.
  • GS|SS|WS is the Siebel Gateway Name Server, Siebel Server, or Web server .
  • yyyy-mm-dd is the year, month, and day.
  • hh_mm_ss is the hour, minute, and second based on a 24-hour clock.

For example, the directory or filename ss_SS2015-05-08_17_10_30 represents information collected for a Siebel Server on 8 May at approximately 5:00 P.M. The directory or filename ss_GS2015-05-07_14_18_58 represents information collected for the Siebel Gateway Name Server on 7 May at approximately 2:00 P.M.

Common SDDC Output Files and Directories

The output from a Siebel Diagnostic Data Collector (SDDC) execution for a Siebel Server, the Siebel Gateway Name Server, and Siebel Web Server Extension (SWSE) contains common directories and files. Table 58 provides further descriptions of the information collected in these files and directories.

Table 58. Common Files and Directories
Files and Subdirectories
Description

ReadMe file

Provides a snapshot of the files copied and directories created during the SDDC execution.

siebsnap log file

Provides a detailed log file of information collected during the SDDC execution. This file is available for SDDC only under Microsoft Windows.

Configuration file

Copies the configuration file used if one is specified during the SDDC execution. This file is only available for SDDC under Microsoft Windows.

siebel_info directory

Directory for Siebel environment information. This directory contains further subdirectories, which contain log files and details on the Siebel environment.

system_info directory

Directory for system information. This directory contains text files containing information on hardware, network statistics, operating system, and registry keys.

db_info directory

Directory for database version information. This directory contains text files containing details on the database version.

WebserverLogs directory

Directory for Web server log information. This directory contains log files for the Web server.
      
Siebel System Monitoring and Diagnostics Guide Copyright © 2015, Oracle and/or its affiliates. All rights reserved. Legal Notices.