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Unmerging Previously Merged Records in Oracle Customer Hub (UCM)

An Oracle Customer Hub (UCM) record that results from the merging of two previously merged records, as defined by the survivorship rules, can be unmerged to their original state. After unmerging the merged record, Oracle Customer Hub (UCM) restores the parent victim record and reverts the parent merged record back to its previous state. Oracle Customer Hub (UCM) removes the children of the victim record from the surviving merged record and adds them back to the victim record.

If the merged record is subsequently updated prior to rolling it back, the surviving unmerged record retains the updates, while the record that did not survive during the original merge reverts to its original state. Use the following task to unmerge a merged record.

To unmerge a merged Oracle Customer Hub (UCM) record

1. Navigate to Administration - Universal Customer Master, then UnMerge Profiles.
2. Click either the Merged Accounts View tab or Merged Contacts View tab.

   A list of merged records is displayed.

3. In the Accounts or Contacts, select the source record of interest.
4. Click the Unmerge button.