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Monitoring the History of Oracle Customer Hub (UCM) Records

Monitoring the history of Oracle Customer Hub (UCM) records reveals how the data stored in the Customer Hub evolved and from what external system or systems the Customer Hub record takes its content.

For information on other Oracle Customer Hub (UCM) data management tasks, see About Cross-Referencing Parent and Child Records with External Systems.

Use the following task to monitor the history of Oracle Customer Hub (UCM) records.

To monitor history of Oracle Customer Hub (UCM) records

1. Navigate to the Administration - Universal Customer Master screen, then either the Contacts or Accounts view.
2. In the Contacts or Accounts list, select the record of interest.
3. Select the Historical Version tab.
4. In the Historical Version list, review the records from different source systems that make up the Customer Hub version of the record in the top form.

   This list also contains the historical versions of that particular record within Oracle Customer Hub (UCM).