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Supported Upgrade Paths for Siebel CRM Version 15.5 or Later

Table 7 lists supported upgrade paths. The current release for this guide is Siebel Innovation Pack 2015, Patchset 5 or later (Siebel CRM version 15.5 or later). The repository for the current release is SIA in all cases. For more information on terminology, see Terms Used in This Guide.

NOTE:  For Siebel CRM version 15.5 or later, running incremental repository merge is optional if you previously ran it for Siebel CRM version 15.0 or performed a new installation of version 15.0. However, even in these cases you must run incremental repository merge to be able to use certain new features of version 15.5 or later. For more information about these new features, see Siebel Patchset Installation Guide for Siebel CRM, 1614310.1 (Article ID) on My Oracle Support. (If you have already run incremental repository merge for Patchset 5 or later, then you do not need to run it again for subsequent patchset releases.)

Updated Siebel Repository files (SRF files) are available for download from My Oracle Support. These SRF files correspond to repository updates in the Siebel database for Siebel Innovation Pack 2015, Patchset 5 or later (version 15.5 or later). The updated SRF files are available for all of the supported Siebel languages. Obtain and use the updated SRF files after you install Siebel Patchset 5 or later for an existing installation, for either of the following tasks summarized in this topic. (It is not necessary to compile the New Siebel Repository SRF.)

  • If you run incremental repository merge for an existing Siebel database.
  • If you perform a full database upgrade for an existing Siebel database.

You also require the updated SRF files to run Siebel Business Applications after you install a new Siebel database for Siebel CRM version 15.5.

For more information about obtaining the updated SRF files, see the Siebel Installation Guide for the operating system you are using. For information about installing Siebel Patchset 5 or later, see Siebel Patchset Installation Guide for Siebel CRM, 1614310.1 (Article ID) on My Oracle Support.

NOTE:  After installing the Siebel CRM software for the current release, you must reset any passwords in the siebns.dat file on the Siebel Gateway Name Server that were previously encrypted using RC4 encryption. In the current release, such passwords are encrypted using Advanced Encryption Standard (AES) instead of RC4. You must perform this task regardless of the type of upgrade you are performing. For more information about reencrypting passwords, see Siebel Security Guide.

Table 7 lists the supported upgrade paths for Siebel CRM version 15.5 or later.

Table 7. Supported Upgrade Paths for Siebel CRM Version 15.5 or Later
Current Version
Target Upgrade Version
Upgrade Approach
Upgrade Tasks

Siebel CRM version 7.5.3 through Siebel CRM version 7.7.2 (SEA or SIA repository)

Siebel CRM version 15.5 or later

  • New installation of Siebel Innovation Pack 2015 (version 15.0) for upgrade.
  • Installation of Siebel Patchset 5 or later (version 15.5 or later).
  • Full database upgrade.
  • Two-step repository upgrade.

You must perform a two-step repository upgrade:

  1. Upgrade Siebel CRM version 7.5.3 through Siebel CRM version 7.7.2 (SEA or SIA repository) to Siebel CRM version 8.1.1 (SEA or SIA repository).
  2. Upgrade Siebel CRM version 8.1.1 (SEA or SIA repository) to Siebel CRM version 15.5 or later.

    NOTE:  Use incremental repository merge for upgrades from Siebel CRM version 8.1.1 (SIA repository).

Siebel CRM version 7.8.2 (SEA or SIA repository)

Siebel CRM version 15.5 or later
  • New installation of Siebel Innovation Pack 2015 (version 15.0) for upgrade.
  • Installation of Siebel Patchset 5 or later (version 15.5 or later).
  • Full database upgrade.
  • Single-step repository upgrade.
  1. Perform a full database upgrade. A Development environment upgrade and a Production environment upgrade are required.
  2. Upgrade directly to Siebel CRM version 15.5 or later. It is a single-step repository upgrade and post-upgrade process.

    The New Customer Repository, generated through a three-way repository merge, contains all of the innovation pack content from Siebel CRM version 15.5 or later.

    For more information about repository merge, see Performing the Siebel Repository Merge.

Siebel CRM version 8.0 (SEA or SIA repository)

Siebel CRM version 15.5 or later

Siebel CRM version 8.1.1.0 through 8.1.1.7 (SEA repository)

Siebel CRM version 15.5 or later

Siebel CRM version 8.1.1.0 through version 8.1.1.14 (SIA repository)

Siebel CRM version 15.5 or later
  • Migration installation of Siebel Innovation Pack 2015 (version 15.0).
  • Installation of Siebel Patchset 5 or later (version 15.5 or later).
  • Incremental repository merge.
  • Use incremental repository merge to bring the repository to version 15.5 or later.

    NOTE:  This step is mandatory to be able to run Siebel Business Applications in the current release.

    For more information, see Performing the Siebel Incremental Repository Merge.

Siebel CRM version 8.2 (SIA repository)

Siebel CRM version 15.5 or later
  • New installation of Siebel Innovation Pack 2015 (version 15.0) for upgrade.
  • Installation of Siebel Patchset 5 or later (version 15.5 or later).
  • Full database upgrade.
  • Single-step repository upgrade.
  1. Perform a full database upgrade. A Development environment upgrade and a Production environment upgrade are required.
  2. Upgrade directly to Siebel CRM version 15.5 or later. It is a single-step repository upgrade and post-upgrade process.

    The New Customer Repository generated through a three-way repository merge contains all of the innovation pack content of Siebel CRM version 15.5 or later.

    For more information about repository merge, see Performing the Siebel Repository Merge.

Siebel CRM version 8.2.1 (SIA repository)

Siebel CRM version 15.5 or later

Siebel CRM version 8.2.2.0 through version 8.2.2.14 (SIA repository)

Siebel CRM version 15.5 or later
  • Migration installation of Siebel Innovation Pack 2015 (version 15.0).
  • Installation of Siebel Patchset 5 or later (version 15.5 or later).
  • Incremental repository merge.
  • Use incremental repository merge to bring the repository to version 15.5 or later.

    NOTE:  This step is mandatory to be able to run Siebel Business Applications in the current release.

    For more information, see Performing the Siebel Incremental Repository Merge.

Siebel CRM version 15.0 through version 15.4

Siebel CRM version 15.5 or later
  • Installation of Siebel Patchset 5 or later for Siebel Innovation Pack 2015 (version 15.5 or later).
  • (Optional) incremental repository merge.
  • Use incremental repository merge to bring the repository to version 15.5 or later.

    NOTE:  For Siebel CRM version 15.5 or later, running incremental repository merge is optional if you previously ran it for Siebel CRM version 15.0 or performed a new installation of version 15.0. However, you must run incremental repository merge to be able to use certain new features of version 15.5 or later.

    For more information, see Performing the Siebel Incremental Repository Merge.
      
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