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Siebel Email Administration Guide > Managing Workflows for Siebel Email Response > eMail Response - Process Message Workflow > Parse Message StepSiebel Email Response uses the following features to process email:
The Parse Message step in the eMail Response - Process Message workflow provides both of these features. By default, this step parses an email message for the [THREAD ID: text. When that text is found, the workflow copies all the characters before the right bracket (]). These characters are stored in the Thread ID process property. The eMail Response - Process Message workflow uses the thread ID in the following functionality:
NOTE: Spell check does not review misspelled words that appear after the [THREAD ID: tag. An example of message threading follows:
In this example, each message is associated with the same thread ID (1234). The Parse Message step identifies messages as part of the same thread by looking for the text [THREAD ID:1234]. Each of these messages appears in the History view on the Communications screen. About Parsing for New FieldsIn addition to the preconfigured capabilities of the Parse Message step, you can modify the step to identify additional fields in an email message. After these fields are extracted from a message, you can modify other steps in the workflow to use these values. One example is parsing an email message for a campaign code. In email marketing campaigns, a code is often included in the bottom of the email message so that agents can perform a marketing analysis. For information about parsing messages for campaign codes, see Parsing Message Text for the Campaign ID and Parsing Message Subjects for the Campaign ID. For information about the ParseText method and its input arguments, see Inbound Email Manager Business Service. An example of an outgoing marketing message follows: From: marketing@example.com Please visit our Web site www.example.com for information about Siebel Email Response. NOTE: A campaign ID appears at the bottom of the email. An example of a response to the marketing message that a customer might send follows: From: customer@example.com Please have a sales representative contact me. Thanks. -----Original Message----- Please visit our Web site www.example.com for information about Siebel Email Response. NOTE: The campaign ID still appears at the bottom of the customer's inquiry. |
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