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eMail Response - Process Message Workflow

The eMail Response - Process Message workflow processes unstructured email messages. For information about setting up the eMail Response - Process Message workflow, see Managing Workflow Processes and Subprocesses and Siebel Business Process Framework: Workflow Guide.

This workflow is called when your organization receives an email message. Figure 6 illustrates this process.

Figure 6. eMail Response - Process Message Workflow

Workflow Description. This workflow performs the following actions:

1. Record Processing Time. This step records a timestamp for the email message.
2. Test Mode Enabled? This step examines the value of Enable Test Mode process property.
3. Load From XML File. If the value in the Enable Test Mode process property is True, then this step loads a sample email message from a file enabling the administrator to text the workflow using the Process Simulator.
4. Load From Message. If the value in the Enable Test Mode process property is False, then this step loads the email message from the email server.
5. Find Junk Email. This step calls the eMail Response - Parse Junk Mail workflow to find junk email. For more information, see eMail Response - Parse Junk Mail Workflow.
6. Junk? This step determines if the email message is junk email.
7. Delete Temporary Files. If the email message is junk email, then this step deletes the temporary files.
8. Parse Message. This step parses the email message for the [THREAD ID: text. For more information, see Parse Message Step.
9. Create Activity Process. This step calls the eMail Response - Create Activity workflow to create an activity record for the email message. For more information, see eMail Response - Create Activity Workflow.
10. Record Created Time. This step records that time that the activity record is created.
11. Activity Not Created? This step determines if an activity record was not created.