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eSales - Reject Order Process

The workflow for rejecting purchase orders is shown in Figure 22.

Figure 22. eSales - Reject Order Process

The eSales - Reject Order Process is called when a delegated customer administrator or purchasing manager clicks Reject in the My Orders view. The following events happen:

• The process calls the eSales - Current User Type workflow (see Figure 19) to determine the user type.
• If the user is not a power user, the process ends.
• If the user is a power user, the Add Comments view appears, where the user can explain why the order has been rejected. The user then has two choices:
  • Cancel. The comments are not saved, and the Order Approval view appears. The status of the order is unchanged; it is still Awaiting Approval.
  • Continue. The comments are saved and the order status is set to Rejected. The Send Order Rejected Email (eSales) workflow (see Siebel eSales Notification Workflows) is called and the Order Approval view appears.