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Siebel eService Administration Guide for Siebel Open UI > Administering Siebel eService > About the Security Framework for Siebel eService > About Authentication for Siebel eServiceThe customer management and authentication processes control access for the following customers:
An application administrator or customer service representative can perform the following tasks for customers:
A Web-delegated customer administrator is a designated administrator at a customer company in a business-to-business situation. These administrators are assigned a Siebel responsibility that allows them to add or change customer information for the account. This Siebel responsibility gives them access to the Web Channel Users view of the Administration - User screen in Siebel Call Center where they can work with customer information. User names and passwords are typically stored in an external authentication directory, such as Netscape LDAP Directory Server or Microsoft Active Directory Server. The Siebel security adapter interface and the appropriate LDAP parameter settings support the integration between Siebel eService and an external authentication directory. With this support, the directory authenticates registered customers, and then the customers are authorized to access the Siebel eService Web site. For more information about customer management and authentication support, see Siebel Security Guide. |
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