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Siebel eService Administration Guide for Siebel Open UI
What's New in This Release
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About Siebel eService
Tasks for Customers on the Siebel eService Web Site
Tasks for Customer Service Representatives in Siebel eService
Features of Siebel eService
Requirements for Installing Siebel eService
About Deploying Siebel eService
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Setting Up Siebel eService
About Setting Up Siebel eService
Roadmap for Setting Up Siebel eService
About the Application Object Manager Components for Siebel eService
Process of Adding the Application Object Manager Components for Siebel eService
Editing the new_comp_sia.dat File
Running the new_compdef_sia Script
Process of Adding the Virtual Directories for Siebel eService
Editing the new_virdirs Script
Running the new_virdirs Script
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Configuring Siebel eService
About Configuring Siebel eService
About Configuring Oracle Knowledge for Siebel eService
Configuring Siebel eService
Configuration Tools for the Siebel eService Web Site
Integrating Oracle Policy Automation With Siebel Public Sector eService
Prerequisites for Integrating Oracle Policy Automation
Securing Web Service Communications with Oracle Policy Automation
Showing Details of Oracle Policy Automation in Siebel Public Sector eService
Control Types for Integrating Oracle Policy Automation
Custom Properties for Control Types
Custom Properties for Screens
Custom Properties for Entities
Manifest Files for View and Applet of OPA Interview Service
Parameters for Configuring Interview Sessions
Setting Up the Applet for Twitter
Obtaining a Twitter Widget
Displaying the Twitter Widget in Siebel eService
Designating the Height and Width of the Twitter Timeline
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Administering Siebel eService
About Administering Siebel eService
About the Security Framework for Siebel eService
About Authentication for Siebel eService
Access Control for Siebel eService
About Data Privacy for Siebel eService
About Email Notifications
Administering Navigation Links
Constructing Expressions
Process of Administering Web Access
Activating the Workflow for Email Password Button
Registering Customers
Reassigning Passwords
Configuring the Applets for Program Information
Process of Setting Up Office Locations
Importing Geocode Data
Creating Divisions for Office Locations
Creating Categories for Office Locations
Creating Office Locations
Linking Search Results to Map Services
Setting Up Information for Email
Process of Administering Service Requests
Adding Updates to Service Requests
Creating Solutions
Associating Solutions with Service Requests
Associating Attachments with Service Requests
Process of Setting Up Email Notifications
Enabling Component Groups and Policies for Email Notifications
Designating Customers for Email Notifications
Changing Parameters for Generate Triggers Component
Starting the Task for Generate Triggers Component
Changing Parameters for Workflow Monitor Agent Component
Starting the Task for Workflow Monitor Agent Component
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Using Siebel eService
Managing User Profiles on the Siebel eService Web Site
Registering on the Siebel eService Web Site
Updating User Profiles
Accessing the Siebel eService Web Site
Logging In to the Siebel eService Web Site
Obtaining a New Password
Obtaining Program Information on the Siebel eService Web Site
Searching the Knowledge Database for Program Information
Reviewing Program Information
Reviewing News Articles
Contacting the Web Site Host
Finding Office Locations of the Web Site Host
Sending Email to the Web Site Host
Accessing Twitter on the Siebel eService Web Site
Managing Service Requests on the Siebel eService Web Site
Submitting Service Requests
Adding Attachments to Service Requests
Adding Updates to Service Requests
Viewing Solutions for Service Requests
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Using Siebel Public Sector eService
About Siebel Public Sector eService
About National Identification Numbers
About Contacts in Siebel Public Sector
Determining Benefits Eligibility on Siebel Public Sector eService
Managing Applications on Siebel Public Sector eService
Applying for Benefits
Resuming the Submission of Applications
Viewing the Status of Submitted Applications
Revising Rejected Applications
Adding Attachments to Applications
Cancelling Applications
Deleting Applications
Managing Cases on Siebel Public Sector eService
Viewing Cases
Updating Cases
Requesting Appointments for Cases
Viewing the Status of Appointment Requests
Requesting Appeals for Cases
Viewing the Status of Appeal Requests
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Workflows for Siebel eService
Workflows for Registration
User Registration Initial Process Workflow
User Registration Process OUI Workflow
PUB Citizen User Registration Process Workflow
User Registration SubProcess OUI Workflow
User Registration Forgot Password (CX eService) Workflow
PUB Citizen User Registration Forgot Password Process Workflow
Workflows for Interview Sessions
OPA Integration Workflow
OPA Integration Sub Workflow
OPA Interview Service Main Workflow
OPA Get PreSeed Data Workflow
OPA Interview Service Sub Workflow
OPA Process Submit Data Workflow
OPA End Interview Workflow
OPA Get Meta Data Service For PUB Sample Intake Contact Workflow
OPA Metadata Service - CheckAlive Workflow
Workflows for Cases
PUB Citizen Create Case Activity Workflow
PUB Citizen Case Re-open Workflow
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Business Services for Oracle Policy Automation
OPA Interview Framework Service
AddPropertiesToPropertySet Method
AddSoapHdrFilter Method
CacheSessionId Method
ChangePropertysetType Method
Clearflags Method
ConvertSiebelIntObjToStartInterviewReqIntObj Method
ErrorHandling Method
Get Action Method
GetAdminMappingInfo Method
GetAdminMappingInfoAndCache Method
GetCachedIO Method
GetPropertySet Method
HasRequestSent Method
InvokeWorkflow Method
PopulateOutPutProperties Method
Prepare Request Method
PrepareRequestAfterSubmit Method
PrepareRequestGetInputData Method
PrepareRequestGetSeedData Method
PrepareRequestInvestigateWithPrevScreen Method
PrepareRequestStartInterview Method
ProcessResponse Method
SetErrors Method
SetSearchSpecToSiebelMsg Method
ShowErrors Method
PUB OPA Utilities Service
UpsertRecord Method
Metadata Filter Service
Request Filter Method
Response Filter Method
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