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Administering Navigation Links


Customers can use navigation links on the Siebel eService Web site to access specific site content, such as service requests, office information, and contact information. A group of navigation links can appear as a carousel on the Siebel eService Web site. Also, a navigation link can designate a gateway to an external Web site. An external Web site might be a social media Web site, such as the Web site for Twitter.

You can configure the navigation links that are available to customers, the images that are associated with these links, the behavior of these links when customers click them, the display names of these links, the locations on the Siebel eService Web site where these links appear, and the display of the number of records in the location to which these links navigate.

To administer navigation links

  1. Navigate to the Administration - Application screen, then the Navigation Links view.
  2. In the Navigation Links list, add a record, and complete the necessary fields.

    Some fields are described in the following table.

Field
Comments

Navigation Link Name

Type the name of the navigation link. This link, but not this link name, appears on the Siebel eService Web site.

Image Source

Type the relative path to the image file for the navigation link on the Web server, or type the path to the external Web site that contains the image file for the navigation link. The Web server must be able to access this file. For example, if you want to type the relative path to the image file in the Images directory, then this field value uses the following format: images/filename (for example, images/LocateOffice.png).

Action

Select the action that occurs when customers click the navigation link. Values for this field follow:

  • View Drilldown. For this value, the view that is designated in the View Name field appears when customers click the navigation link.
  • Invoke Task. For this value, the task that is designated in the Task Name field starts when customers click the navigation link.
  • Goto URL. For this value, the external Web site that is designated in the URL field appears when customers click the navigation link.
  • Invoke Business Service. For this value, the business service that is designated in the Business Service Name field is called when customers click the navigation link.

Task Name

Select the name of the task that starts when customers click the navigation link. This field applies only if you select a value of Invoke Task in the Action field.

View Name

Select the name of the view that appears when customers click the navigation link. This field applies only if you select a value of View Drilldown in the Action field.

URL

Type the path for the external Web site that appears when customers click the navigation link. This field applies only if you select a value of Goto URL in the Action field.

Display Name

Type the display name for the navigation link name. This link name appears on the Siebel eService Web site.

Active

Select this check box to show the navigation link on the Siebel eService Web site. Clear this check box to hide the navigation link on the Siebel eService Web site.

Description

Type a description of the navigation link.

Business Service Name

Select the name of the business service that is called when customers click the navigation link. This field applies only if you select a value of Invoke Business Service in the Action field.

Business Service Method Name

Select the applicable method in the business service. You must select a business service before you can select a method in it.

Max Record Count Displayed

Select a value in this field to display the number of records in the location to which the link navigates. For navigation links that appear in tiles, this record count appears beneath the display name for the navigation link. For navigation links that appear in lists, this record count appears in a field for the records of the list. For information about configuring record counts for navigation links, see Configuring Siebel Open UI.

Select this field only if you select a value of View Drilldown in the Action field. Values for this field follow:

  • Null. Select this value to not display the record count for the location to which the link navigates.
  • 99. Select this value to display no more than 99 in the record count for the location to which the link navigates. If more than 99 records exist, then the record count appears as 99+.
  • 999. Select this value to display no more than 999 in the record count for the location to which the link navigates. If more than 999 records exist, then the record count appears as 999+.

If an error is encountered when displaying the record count, then the value in the Enable Developer Mode system preference in the System Preferences view of the Administration - Application screen determines how the record count appears as follows:

  • If this system preference is Y, then:
    • For navigation links that appear in tiles, a question mark appears for the record count. You can click this question mark to view the error message.
    • For navigation link that appear in lists, the Record Count field for the link shows the error message.
  • If this system preference is N, then:
    • For navigation links that appear in tiles, no record count appears.
    • For navigation link that appear in lists, the Record Count field for the link is blank.

Search Spec

Type an expression to restrict the number of records in the record count that you designate in the Max Record Count Displayed field. When you click the select button for this field, the Expression Designer dialog box appears. In this dialog box, you can construct this expression. For more information, see Constructing Expressions.

Business Component

Select the business component for the record count. The business components that are available for selection depend on the value in the View Name field.

Application Name

Select the application in which you want to display the navigation link. For example, select Siebel Citizen Service Portal to display the navigation link only in Siebel Public Sector eService, or select Siebel Service Portal to display the navigation link only in Siebel eService. If you select no value in this field, then the navigation link appears in all applications that include it.

  1. In the Applets list, add a record for each applet on the Siebel eService Web site in which you want the navigation link to appear.
  2. If you want to show the display name for the navigation link in a different language, then add a record for the display name in the appropriate language in the Translations list.
  3. If the method that you select in the Business Service Method field includes input parameters, then add a record for each parameter in the Business Service Parameters list.

    Some fields are described in the following table.

Field
Comments

Parameter Name

Type the name of the parameter.

Parameter Value

Type the value of the parameter.

Expression

Select this check box if the parameter contains an expression, such as GetProfileAttribute. Expressions must exclude business component fields.

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