Siebel eService Administration Guide for Siebel Open UI > Workflows for Siebel eService > Workflows for Interview Sessions >

OPA Integration Workflow

This workflow manages an interview session when customers determine the benefits that apply to them. Figure 5 shows this workflow.

This workflow does not apply to implementations for release Innovation Pack 2015, Patchset 5 or later. For such implementations, the OPA Interview Service Main workflow replaces this workflow. For more information, see OPA Interview Service Main Workflow.

A customer calls this workflow by clicking the SCREEN FOR SERVICES link on the home page of the Siebel Public Sector eService Web site.

Figure 5. OPA Integration Workflow

Workflow Description. This workflow performs the following actions:

1. OPA Integration Sub Wf. This step calls the OPA Integration Sub Workflow. For more information, see OPA Integration Sub Workflow.
2. Is Last Screen? This step determines whether the screen that currently appears is the last screen of the interview session.
3. User Interact Step. This step determines the customer action if the screen that currently appears in not the last screen of the interview session. If the customer clicks the Next or Previous button, then the workflow returns to Step 1.

   Developers set the User Interact View property to OPA Screen Template View. Also, developers can configure synthetic events, such as FrameEventMethodWFNavigate (for the Next button) and FrameEventMethodWFPrevious (for the Previous button). Administrators create runtime events for these synthetic events in the Administration - Runtime Events screen of Siebel Public Sector.

4. Clear Flags. This step clears all flags and information from the interview session if the screen that currently appears is the last screen of the interview session. This step calls the clearflags method in the OPA Interface Service business service.
5. Go To Summary View. This step navigates to the Summary view of the interview session. This step calls the GotoView method. For more information about this method, see Siebel Object Interfaces Reference.

   Developers can change this view using the Summary View Name property.