Siebel eService Administration Guide for Siebel Open UI > Using Siebel eService >

Managing Service Requests on the Siebel eService Web Site

Only registered customers who enter a user name and password to access the Siebel eService Web site can manager service requests. To manage service requests, customers perform the following tasks:

• Submitting Service Requests
• Adding Attachments to Service Requests
• Adding Updates to Service Requests
• Viewing Solutions for Service Requests